Government & Immigration Relations Admin – Arabic Speaker

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Government & Immigration Relations Admin.

As a Government & Immigration Relations Admin at Raffles Doha and Fairmont Doha, you will be responsible for ensuring efficient coordination and compliance with all government, immigration, and labor-related processes while delivering exceptional internal service to colleagues and stakeholders. Serving as a key liaison between the hotels and relevant government authorities, you will represent the professionalism, integrity, and service excellence of both Raffles and Fairmont through the accurate handling of documentation, permits, visas, and regulatory requirements.

You will play an integral role in supporting seamless operations by managing government-related transactions, maintaining compliance records, coordinating employee documentation, and facilitating effective communication with external authorities. Through your attention to detail, proactive approach, and commitment to excellence, you will contribute to a smooth and compliant colleague experience across both hotels.

Key Responsibilities

• Manage and process all government, immigration, labor, and municipality-related transactions in a timely and accurate manner, ensuring full compliance with local laws and regulations.
• Coordinate visa applications, renewals, cancellations, residency permits, work permits, and other official documentation for colleagues across Raffles Doha and Fairmont Doha.
• Serve as the primary point of contact with government authorities, maintaining positive and professional relationships to facilitate efficient processing of administrative requirements.
• Monitor the validity of employee documents, licenses, permits, and official records, ensuring renewals are completed before expiration dates.
• Maintain accurate and confidential records of all government-related documentation, correspondence, and transactions in accordance with company policies and legal requirements.
• Support onboarding and offboarding processes by coordinating all required immigration and government procedures for new and departing colleagues.
• Stay informed of changes in labor laws, immigration regulations, and government procedures, providing guidance and updates to relevant departments as required.
• Prepare reports, track application statuses, and maintain documentation logs to support operational efficiency and compliance.
• Collaborate closely with People & Culture, Finance, and operational departments to ensure smooth administration of colleague-related government processes.

Qualifications

What will you bring to this role?

• Previous experience in Government Relations, Immigration Services, Human Resources Administration, or a similar role within the hospitality industry or a large-scale organization.
• Strong knowledge of Qatar labor laws, immigration procedures, visa regulations, and government administration processes.
• Proven ability to manage multiple priorities while maintaining a high level of accuracy, confidentiality, and attention to detail.
• Excellent organizational, administrative, and time-management skills, with the ability to meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build effective relationships with government authorities, colleagues, and stakeholders.
• Proficiency in Microsoft Office applications and experience with HRIS or government-related online portals is an advantage.
• Ability to handle sensitive information with discretion and professionalism.
• Fluency in English is required; Arabic language skills are highly desirable.
• A proactive, service-oriented approach with a commitment to operational excellence and continuous improvement.
• Ability to work independently while contributing effectively as part of a collaborative team environment that supports the exceptional standards of Raffles Doha and Fairmont Doha.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.