Welcomer Supervisor (Front Office)
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Supervise daily front office operations, ensuring smooth check-in/check-out processes
- Lead and motivate the front desk team to maintain high service standards
- Handle guest inquiries, concerns, and special requests professionally and promptly
- Coordinate with other departments to ensure guest satisfaction
- Monitor room availability and assist with reservations when needed
- Train new team members and support ongoing development
- Ensure compliance with hotel policies, procedures, and brand standards
Qualifications
- Previous experience in a front office, preferably in a supervisory capacity
- Strong communication and interpersonal skills
- Ability to lead a team and handle guest interactions with confidence and empathy
- Opera system experience
- Problem-solving mindset and attention to detail
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Requirements
- •Previous experience in front office
- •Preferably supervisory experience
- •Strong communication and interpersonal skills
- •Ability to lead a team
- •Ability to handle guest interactions with confidence
- •Empathy
- •Opera system experience
- •Problem-solving mindset
Nice to Have
- •Attention to detail
- •Experience with Accor brands
- •Training new team members
Responsibilities
- •Supervise daily front office operations
- •Ensure smooth check-in/check-out processes
- •Lead and motivate the front desk team
- •Maintain high service standards
- •Handle guest inquiries, concerns, and special requests professionally
- •Coordinate with other departments to ensure guest satisfaction
- •Monitor room availability
- •Assist with reservations when needed
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- Scan your CV for errors before AccorHotel sees it
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.