Applications closed on 5 Oct 2026
AW Rostamani is not accepting applications for this role right now. The original posting is kept below for reference.
AW Rostamani
Digital Support Specialist
🇦🇪 Dubai, UAE🏢 On-site
FigmaUI/UXPower BIMicrosoft ExcelDigital MarketingMobile Applications
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Experience
- 2-3 years
- Type
- Full-time
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- Vehicle Listings Management: Manage and maintain new vehicle listings on the AWR Connect App, ensuring product information, pricing, specifications, and images are accurate, updated, and published in a timely manner.
- Promotional Campaign Management: Plan, create, and execute push notifications, promotional messages, and digital marketing campaigns to enhance customer engagement and drive app usage.
- UI/UX designer flows & processes: create the design screens, flows, cases ,and processes for app user journeys and interfaces using Figma and other UI/UX tools. Coordinate with internal stakeholders and developers to improve app customer experience and reduce the number of clicks by completing the flows in a timely manner.
- Customer Support & FAQ Management: Monitor customer inquiries, complaints, and feedback received through digital channels, ensuring timely resolution and maintaining an updated FAQ repository.
- App Adoption & Training: Drive app downloads and user adoption by conducting regular visits to showrooms and service centers, training Service Advisors and front-line teams on app features, functionalities, and customer enrollment processes.
- Digital Analytics & Reporting: Collaborate with Data Analysts and Data Science teams to maintain and monitor Power BI dashboards, provide data insights, and support business reporting requirements.
- Data Management: Ensure high standards of data accuracy through data entry, validation, and maintenance of digital content and customer engagement records.
- Cross-Functional Coordination: Work closely with Marketing, Sales, Service, IT, and Customer Experience teams to support app enhancements, campaign execution, and digital transformation initiatives.
- Continuous Improvement: Identify opportunities to improve app performance, customer engagement, and operational efficiency through digital solutions and user feedback.Educational Qualification
- Bachelor’s degree in information technology, Computer Science, Digital Marketing, Business Administration, or a related field.Work Experience
- 2-3 years of experience in digital operations, application support, customer engagement, digital marketing, or a related function.
- Experience working with mobile applications, content management, and digital customer journeys.Competencies
- Proficiency in Figma and UI/UX design principles.
- Strong working knowledge of Microsoft Excel and Power BI.
- Experience managing digital campaigns, push notifications, and promotional communications.
- Strong analytical and reporting skills.
- Excellent communication, presentation, and training skills.
- Customer-centric mindset with strong problem-solving abilities.
- Ability to work collaboratively across multiple departments.
- Valid UAE driving license and own vehicle preferred due to regular visits to showrooms and service centersLanguages
- Fluent in English (spoken & written)
- Arabic is advantageous
Requirements
- •Bachelor’s degree in IT, Computer Science, Digital Marketing, Business Administration, or related field
- •2-3 years of experience in digital operations, application support, or digital marketing
- •Experience with mobile applications, content management, and digital customer journeys
- •Proficiency in Figma and UI/UX design principles
- •Strong working knowledge of Microsoft Excel and Power BI
- •Experience managing digital campaigns and push notifications
- •Strong analytical and reporting skills
- •Fluent in English (spoken and written)
Nice to Have
- •Arabic language skills
- •Valid UAE driving license and own vehicle
Responsibilities
- •Manage and maintain new vehicle listings on the AWR Connect App
- •Plan, create, and execute push notifications and digital marketing campaigns
- •Create design screens, flows, and processes for app user journeys using Figma
- •Coordinate with stakeholders and developers to improve app customer experience
- •Monitor customer inquiries and maintain an updated FAQ repository
- •Conduct showroom visits to train Service Advisors on app features
- •Collaborate with Data teams to maintain and monitor Power BI dashboards
- •Ensure data accuracy through entry, validation, and maintenance of digital content
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Are You in the 25%?
- Check if AW Rostamani will actually see your resume
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
AW Rostamani
1000-5000 employees
AW Rostamani is a prominent business conglomerate based in Dubai, UAE, with significant investments in automotive distribution, retail, and real estate. It serves a wide customer base.