Vodafone Qatar
Digital Platform Operation Specialist
🇶🇦 Doha, Qatar🏢 On-site
Product RoadmapUser StoriesBacklog RefinementUATChatbotAnalyticsUser Experience
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
Don't Risk It
- Find the mistakes in your CV before Vodafone Qatar sees it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
- Own product roadmaps and backlogs; prioritize features, enhancements and defects based on customer value, business impact, effort and dependencies.
- Lead Enterprise Portal journeys for business onboarding, account and service management, billing, payments and support, partnering with Enterprise Business to increase adoption and self-service.
- Own Web journeys for discovery, lead capture, acquisition and self-service; improve usability, accessibility and conversion with Design, Content, Marketing and Sales.
- Own Chatbot conversational journeys, intents, knowledge and integration priorities; improve answer quality, task completion and resolution, with effective escalation to Customer Care.
- Translate requirements into user stories and acceptance criteria; lead backlog refinement with delivery teams, coordinate dependencies, oversee user acceptance testing and approve business release readiness. Use analytics and feedback to improve outcomes; coordinate service issues and compliance with accountable teams.
Nice to Have
- •Use analytics and feedback to improve outcomes
- •Coordinate service issues and compliance with accountable teams
Responsibilities
- •Own product roadmaps and backlogs; prioritize features, enhancements and defects based on customer value, business impact, effort and dependencies.
- •Lead Enterprise Portal journeys for business onboarding, account and service management, billing, payments and support.
- •Partner with Enterprise Business to increase adoption and self-service.
- •Own Web journeys for discovery, lead capture, acquisition and self-service.
- •Improve usability, accessibility and conversion with Design, Content, Marketing and Sales.
- •Own Chatbot conversational journeys, intents, knowledge and integration priorities.
- •Translate requirements into user stories and acceptance criteria.
- •Lead backlog refinement with delivery teams, coordinate dependencies, oversee user acceptance testing and approve business release readiness.
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Guides for this role
Don't Risk It
- Find the mistakes in your CV before Vodafone Qatar sees it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
Vodafone Qatar
1000-5000 employees
Vodafone Qatar provides mobile, fixed-line, and digital services to consumers and businesses. It is a major player in the Qatari telecommunications market.