Vodafone Qatar
Digital Channel Owner
🇶🇦 Qatar, Qatar🏢 On-site
Digital StrategyUI/UXProduct RoadmapVendor ManagementCustomer ExperienceDigital Transformation
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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- Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.
- Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy.
- Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.
- Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.
- Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.
- Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.
- Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.
- Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.
- Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.
- Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements.
Responsibilities
- •Develop and enhance digital channel capabilities and features
- •Drive the launch and integration of new digital services
- •Collaborate with UI/UX, Technology, and vendor partners
- •Monitor market trends, competitor activities, and customer feedback
- •Support commercial teams with digital enablement for offers and campaigns
- •Provide analysis, insights, and reporting on channel performance
- •Define and prioritize digital roadmap items
- •Manage vendor deliverables and ensure adherence to SLAs and compliance
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Guides for this role
Stop — Check First
- Check your CV before Vodafone Qatar passes on it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
Vodafone Qatar
1000-5000 employees
Vodafone Qatar provides mobile, fixed-line, and digital services to consumers and businesses. It is a major player in the Qatari telecommunications market.