Diagnostic Technician | Al-Futtaim Electric Mobility | BYD

Job Requisition ID: 181713

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the Role:

• BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE. The Diagnostic Technician will diagnose and repair increasingly complex vehicles, ensuring issues are resolved correctly the first time. The role requires current technical knowledge, strong analytical ability, and clear communication with workshop colleagues and customers.
What You Will Do:

• Diagnose vehicle faults and complete repairs accurately.

• Support technicians with diagnostic and repair procedures.

• Minimize repeat repairs through high-quality workmanship.

• Explain completed and required work clearly to service advisors, supervisors, colleagues, and customers.

• Recommend improvements to tools, equipment, work methods, and the workshop environment.

• Identify training needs and maintain up-to-date product knowledge.

• Assist spare-parts colleagues with correct parts identification.

• Contribute to technician productivity, utilization, and efficiency.
Required Skills To Be Successful:

• Diploma in Mechanical or Automobile Engineering.

• 3–5 years’ experience in a reputable workshop in a similar role.

• Strong automotive diagnostic and technical skills.

• Effective verbal communication and teamwork.

• Customer-focused and analytical approach.

• Integrity, perseverance, assertiveness, and attention to follow-up.

• Strong planning, organisation, and task-management skills.
About The Team:

• You will join the Aftersales Department in the UAE and report to the Workshop Supervisor and work closely with technicians, foremen, service advisors, customers, and spare-parts colleagues to deliver efficient, high-quality vehicle repairs.
Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers.  At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.