Alshaya Group
Customer Experience Manager (Store Based) - Primark - Villaggio Mall
🇶🇦 Qatar, Qatar🏢 On-site
Customer ExperienceRetail OperationsCRMTeam LeadershipBeauty RetailVisual Merchandising
At a Glance
- Category
- 🛍️ Retail
- Level
- Mid-Level
- Type
- Full-time
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Role Profile:
To deliver exceptional in-store and online customer experiences that reflect the brand’s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.
The below Key Performance Areas include but are not limited to:
- Develop and implement customer experience strategies across retail stores
- Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
- Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
- Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
- Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
- Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
- Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
- Resolve high-level customer complaints with professionalism and empathy.
Knowledge:
- Retail customer experience
- Team Leader
- Planning & organizing
Experience:
- 3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.
Skills:
- Strong leadership and interpersonal skills; ability to influence and inspire frontline teams.
- Deep understanding of cosmetic retail trends and customer expectations.
- Proficiency in in CRM and customer feedback tools.
- Passion for beauty, skincare, and customer service.
Requirements
- •3-5 years experience in customer experience, retail operations, or store management
- •Experience in beauty or luxury retail sector preferred
- •Strong leadership and interpersonal skills
- •Deep understanding of cosmetic retail trends
- •Proficiency in CRM and customer feedback tools
- •Passion for beauty and skincare
Responsibilities
- •Develop and implement customer experience strategies across retail stores
- •Collaborate with General Manager and beauty advisors for consistent service
- •Monitor and respond to customer feedback from surveys, reviews, and social media
- •Lead training sessions and coaching for frontline staff on service excellence
- •Coordinate with marketing on promotions, loyalty programs, and in-store events
- •Analyze customer behavior and feedback data to improve shopping experience
- •Ensure visual merchandising and store ambiance support a luxurious experience
- •Resolve high-level customer complaints with professionalism and empathy
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- Find the mistakes in your CV before Alshaya Group sees it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
Alshaya Group
5000+ employees
Alshaya Group is a major international retail franchise operator with a presence in multiple regions. It operates a wide range of leading international brands in various sectors including fashion, food, and health & beau