Vodafone Qatar
Consumer Billing & Payment Specialist
🇶🇦 Doha, Qatar🏢 On-site
Telco BillingSQLPL/SQLOracleMicrosoft ToolsBilling SystemsCharging Systems
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Experience
- 5+ years
- Type
- Full-time
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Key accountabilities and decision ownership:
- Develop, monitor, coordinate and manage end to end Consumer Mobile Billing and Payment operations functions.
- Work with cross functional teams including but not limited to Commercial operations team, Customer experience, Audit team, Product & Marketing team, RA team, testing team to identify issues, opportunities, and technical enhancements to improve the efficiency of bill cycle operational processes.
- Evaluate, log and drive solutions to reported problems versus business impacts.
- Pre and Post - production testing and successful implementation of the applied changes.
- Ensure on-time dispatch post-paid bills to customers within the defined and agreed SLAs.
- Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.Educational Qualification
- Bachelor’s degree in Computer Science / IT or equivalentKnowledge & Experience:
- Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing
- SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.
- Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.
- Programming language is added advantage.Core Competencies:
- Excellent communication and collaboration skills.
- Strategic approach and critical thinking
- Interpersonal and presentations skills
Requirements
- •Bachelor’s degree in Computer Science / IT or equivalent
- •Minimum 5 years of relevant experience in Telco or IT services
- •Strong technical knowledge in Telco billing
- •SQL/PLSQL Oracle knowledge
- •Experience managing outsourced partners
- •Strong people management skills
- •Expertise in telco billing, charging, and rating systems
- •Advanced skills in Microsoft tools
Nice to Have
- •Programming language knowledge
Responsibilities
- •Develop, monitor, coordinate and manage end-to-end Consumer Mobile Billing and Payment operations
- •Collaborate with cross-functional teams (Commercial, CX, Audit, Product Marketing, RA, Testing) to identify issues and enhancements
- •Evaluate, log and drive solutions to reported problems versus business impacts
- •Perform pre and post-production testing and implementation of changes
- •Ensure on-time dispatch of post-paid bills to customers within defined SLAs
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- Find out if software is throwing out your CV before Vodafone Qatar reads it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
Vodafone Qatar
1000-5000 employees
Vodafone Qatar provides mobile, fixed-line, and digital services to consumers and businesses. It is a major player in the Qatari telecommunications market.