Emirates Islamic Bank
Assistant Manager - Customer Experience, Employee Banking (UAE Nationals Only)
🇦🇪 Dubai, UAE🏢 On-site
Customer ExperienceBankingCRMMicrosoft OfficeDigital Banking
🌙 UAE Nationals Only
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Experience
- 1+ years
- Type
- Full-time
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Job Purpose
This role is responsible for enhancing the customer journey, improving service quality, and driving customer engagement to support business growth and sales objectives.
The successful candidate will play a key role in ensuring a seamless customer experience from onboarding through product usage, while promoting digital adoption, customer satisfaction, and long-term loyalty.
Key Responsibilities
- Partner closely with sales teams to align customer experience initiatives with business and sales objectives.
- Monitor customer journeys and address service-related issues to ensure a seamless and positive experience.
- Develop and implement customer communication initiatives that drive engagement, product utilization, and cross-selling opportunities.
- Identify areas for improvement within customer-facing policies and processes to enhance onboarding and ongoing customer interactions.
- Analyze customer feedback, service quality metrics, and experience trends to recommend actionable improvements.
- Provide management with insights and recommendations to improve sales conversion, customer retention, and overall service excellence.
- Support digital adoption initiatives and promote awareness of digital banking solutions to enhance customer convenience and engagement.
- Contribute to the development of strategies that strengthen customer trust, satisfaction, and loyalty.Skills and Qualifications
- Bachelor Degree
- 1+ years in customer service/experience management, preferably within banking
- Strong analytical skills, excellent communication skills, knowledge of banking products and channels, and familiarity with banking regulations
- Proficiency in CRM and customer feedback tools, Microsoft OfficeWhat We Offer
- Competitive salary and benefits package.
- Strong emphasis on work-life balance and employee wellbeing.
- World-class learning, development, and career growth opportunities.
- Generous annual leave, private healthcare, and preferential banking facilities.
Requirements
- •UAE Nationals Only
- •Bachelor Degree
- •1+ years in customer service/experience management
- •Strong analytical skills
- •Excellent communication skills
- •Knowledge of banking products and channels
- •Familiarity with banking regulations
- •Proficiency in CRM and customer feedback tools
Responsibilities
- •Partner with sales teams to align CX initiatives with business objectives
- •Monitor customer journeys and address service-related issues
- •Develop and implement customer communication initiatives for engagement and cross-selling
- •Identify areas for improvement in customer-facing policies and processes
- •Analyze customer feedback, service quality metrics, and experience trends
- •Provide management with insights to improve sales conversion and retention
- •Support digital adoption initiatives and promote digital banking solutions
- •Contribute to strategies that strengthen customer trust and loyalty
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Stop — Check First
- Check your resume before Emirates Islamic Bank rejects it
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Benefits Package
🏠Housing
✈️Flights
🏥Medical
🎓Education
🚗Transport
💰Gratuity
🎯Bonus
📦Relocation
GCC Info
🌙 UAE Nationals Only
Company
Emirates Islamic Bank
1000-5000 employees
Emirates Islamic Bank offers a comprehensive range of Sharia-compliant banking products and services for individuals and businesses. It serves customers across the UAE.