Technician - Trucks & Buses | Al-Futtaim Automotive | DOMASCO

Job Requisition ID: 180649

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
As a Technician, you will be responsible for carrying out servicing, preventive maintenance, diagnostics, troubleshooting, and repairs on Volvo trucks and buses in line with Volvo manufacturer standards, DOMASCO procedures, and workshop safety requirements. You will play an important part in ensuring vehicles are repaired correctly, safely, and within the agreed timelines, while supporting high customer satisfaction and workshop productivity.

What you will do
•    Perform servicing, preventive maintenance, inspections, diagnostics, and repairs of Volvo trucks and buses according to manufacturer and dealer/distributor standards.
•    Diagnose and rectify mechanical, electrical, electronic, hydraulic, and pneumatic faults using approved diagnostic procedures and equipment.
•    Complete assigned jobs within the specified repair time and agreed service schedule while maintaining high-quality workmanship.
•    Strictly follow Volvo technical specifications, repair procedures, Workshop Service Manuals, technical instructions, and guidance from the Workshop Supervisor/Work In-Charge.
•    Read and interpret electrical, hydraulic, pneumatic, and mechanical schematics accurately.
•    Effectively use Volvo-approved diagnostic tools, technical systems, service manuals, and other workshop equipment.
•    Conduct systematic troubleshooting and root-cause analysis to identify and rectify vehicle faults efficiently.
•    Carry out required testing, calibration, programming, and adjustments using approved Volvo diagnostic equipment.
•    Perform quality checks after completing repairs to ensure the vehicle is safe, reliable, and ready for delivery.
•    Identify additional faults or repair requirements during inspection and communicate them to the Workshop Supervisor/Service Advisor.
•    Maintain accurate job card records, including fault findings, diagnostic results, repairs performed, and parts replaced.
•    Follow warranty procedures and ensure all warranty repair documentation is completed accurately.
•    Maintain tools, equipment, and work areas in good condition and ensure proper housekeeping within the workshop.
•    Follow all company HSE policies, workshop safety procedures, and safe working practices.
•    Minimize repeat repairs and comebacks by applying correct diagnostic and repair procedures.
•    Complete assigned Volvo technical training and e-learning within the required timelines.
•    Support other technicians and workshop team members when required and contribute to continuous technical improvement.
•    Maintain professional conduct and effective communication with supervisors, colleagues, and other departments.
•    Contribute to achieving workshop targets related to productivity, efficiency, quality, turnaround time, and customer satisfaction.

Required skills to be successful
•    Technical diploma or certificate in Automotive, Mechanical, Electrical, or a related field.
•    Strong technical knowledge of heavy commercial vehicles, preferably Volvo trucks and buses.
•    Proficiency in reading and interpreting electrical, hydraulic, pneumatic, and mechanical schematics.
•    Proficiency in using Volvo Workshop Service Manuals and Volvo-approved diagnostic tools.

About the team
You will be part of the DOMASCO Aftersales Service team supporting Volvo Trucks & Buses. The team works closely with Workshop Supervisors, Service Advisors, and other technical colleagues to deliver reliable service, efficient turnaround times, and a strong customer experience. This is a hands-on workshop environment where teamwork, safety, technical accuracy, and continuous improvement are highly valued.

What equips you for the role
•    Relevant experience in heavy commercial vehicle servicing and repair.
•    Previous experience working on Volvo trucks and/or buses is preferred.
•    Experience using electronic diagnostic tools and technical service information systems is an advantage.
•    A strong commitment to safety, quality, first-time-right repairs, and continuous technical learning.
•    Strong troubleshooting, diagnostic, and problem-solving skills.
•    Good attention to detail and accuracy in repair execution.
•    Effective time management and ability to complete assigned jobs within required timelines.
•    Ability to work independently as well as effectively within a team.
•    Commitment to first-time-right repairs and high-quality workmanship.
•    Willingness to develop technical knowledge through continuous training and learning.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.