Team Lead - Account management

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the role

We are looking for a Team Lead - Account Management to drive strong commercial performance and build impactful partnerships with our restaurant partners in the UAE. This role requires exceptional leadership, analytical, and relationship management skills. You will lead a team of account managers, set commercial strategies, and ensure long-term success for both Careem and our restaurant partners.

What you'll do

• Lead, coach, and develop a team of Account Managers, driving high performance and motivation.

• Own and grow key strategic partnerships across the UAE Food vertical, ensuring win-win outcomes.

• Analyze commercial data to identify growth opportunities and performance gaps.

• Set targets and KPIs for the team; monitor, report, and optimize against them.

• Collaborate with marketing, operations, and product teams to deliver best-in-classpartner experiences.

• Support negotiation of commercial terms and drive execution of initiatives to improvepartner satisfaction.

• Represent Careem in key meetings with high-value restaurant groups and stakeholders.

What you'll need

• 6+ years of experience in account management, partnerships, or sales, ideally within thetech, e-commerce, or food delivery sectors.

• 2+ years of team leadership experience with a strong track record of developing high-performing teams.

• Strong analytical skills with the ability to translate data into actionable insights.

• Excellent communication, negotiation, and interpersonal skills.

• Proven ability to manage cross-functional stakeholders in a fast-paced environment.

• Fluency in English; Arabic is a plus.

• Based in Dubai with occasional travel across the UAE as needed.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.

• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.

• Explore new opportunities to learn and grow every day.

• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)

• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.