Stage Assistant Manager

The Assistant Stage Manager (ASM) is responsible for guiding the Team Leader and all indirect reports ensuring the team delivers their responsibilities to the highest standards possible while creating smiles and maintaining a positive attitude in the workplace. This position ensures a smooth operation of the Entertainment department as needed. ASM works with members of the department and company as an active participant in achieving artistic goals, ensuring consistent quality, and guaranteeing a high level of performance from colleagues under his/her guidance. During the events and activations, he/she relays all of the cues to the back-stage crews, monitors performers before and during the show, and relays information back to the line manager so that he/she can make informed decisions.

The job scope includes:

• Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans

• Oversees duty schedules for their area ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleagues

• Coordinates and oversees character appearances and roaming entertainment both in the parks and at external events

• Working with his/her line manager on a production, installation schedules for in-park events and activations

• Coordinates with procurement and third-party vendors

• Oversees décor installation and derig for the events based on Scope of Work and event’s deck

• Manages the running of all Entertainment live show offerings

• Ensure that Team Leaders writing and circulates show reports as needed

• Gives notes to animators, cast and crew in the running of the shows

• Liaises with the Maintenance department to fix technical issues and follows up to ensure issues are solved

• Work closely with production and technical teams to ensure they have accurate show related information

• Oversees the maintenance of character costumes

• Holds daily briefing with the department

• Assists other shows within the department as needed

• Plans, books and delivers on and off job trainings as required to ensure best possible service standards as well as colleague development

• Communicates appropriate and useful information through various channels, including department meetings and briefings

• Motivates colleagues through the effective implementation of incentive and recognition and rewards programs

• Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area

• Reviews departmental policies, procedures, and performance standards to ensure these are up to date and correct and propose changes as appropriate to ensure high levels of customer service

• Ensures any service delivery defects are resolved, identify any trends, share observations and suggestions with their manager

• Reviews accuracy of any checklists and records completed in their area

• Ensures their area meets targets as set by their departmental manager via tracking

• Assists with logistics to audition new Entertainment colleagues

• Assures Key Performance Indicators (KPI) targets are being met and tracks results

• Tracks and records all external requests fulfilled by Entertainment

• Seeks out personal and professional growth of skillsets and shares all knowledge with team

To be considered for the role, you will need to have:
Job Essentials:

• Higher secondary or equivalent

• 1 year of experience in leadership and 2 years in the entertainment industry

• Leadership skills

• Problem solving

• Ability to manage a team and cover for the Head of the Department where necessary

• Discretion and sensitivity when dealing with confidential information

• Ability to work under pressure

• Attention to detail

• Proactive and flexible attitude, ability to effectively prioritize

• Excellent communication skills, both verbal and written

• Knowledge of current Health and Safety guidelines

• Computer skills: Word, Excel, PowerPoint

Job Desirables:

• Bachelor’s Degree in Fine Arts

• 3 years of stage management experience and/or 5 years of performance experience

• Fire warden trained

• First Aid trained

• Stage Management experience

• Technical background in Kronos time and attendance system

• Oracle

• Lighting and AV knowledge