Senior Manager - Tenancy Project Management

Role Purpose

The Senior Manager – Tenancy Project Management is responsible for leading district-wide tenancy delivery coordination, operational readiness activities, fit-out integration, and lease-to-trade support across assigned retail districts and developments within QIC’s retail portfolio.
The role operates across new developments, redevelopments, operational retail assets, and long-term asset evolution initiatives, supporting delivery coordination, retail operability, operational readiness, and opening integration activities across the tenancy lifecycle.
Acting as the district operational lead within the tenancy delivery function, the role oversees district-wide tenancy delivery coordination, landlord and tenant interface management, fit-out integration, programme coordination, operational readiness activities, and opening readiness processes across assigned districts. The position is engaged from detailed design and delivery stage-gates through fit-out delivery, operational readiness, lease-to-trade activities, and ongoing operational asset support. Operating across complex multi-stakeholder environments, the role supports cross functional coordination between Development, Delivery, Leasing, Retail Design, Operations, Host BU’s, Operational Readiness, Asset Management, Legal, Finance, Government Relations, IT, Main Contractors, consultants, operators, tenant teams, and authorities to ensure tenancy delivery activities remain operationally aligned, programme-driven, and integrated with portfolio delivery objectives.

Key Responsibilities:

1. District Tenancy Delivery Leadership & Operational Coordination
• Lead district-wide tenancy delivery coordination activities across assigned retail districts and tenant programmes.
• Manage fit-out integration activities between tenant programmes, landlord delivery works, operational readiness requirements, and opening objectives.
• Implement tenancy delivery standards, fit-out coordination procedures, operational readiness practices, and lease-to-trade methodologies across assigned districts and developments.
• Coordinate landlord and tenant interface activities relating to fit-out integration, access management, delivery sequencing, operational coordination, and opening readiness requirements.
• Oversee district-wide delivery coordination activities relating to tenant onboarding, fit-out planning, testing & commissioning, handover, opening readiness, and operational transition activities.
• Identify, manage, and escalate operational, programme, coordination, infrastructure, and delivery risks impacting tenancy delivery or operational readiness activities across assigned districts.

2. Development Integration, Delivery Coordination & Lease-to-Trade Activities
• Support tenancy delivery integration activities from detailed design and delivery stage-gates through operational readiness and ongoing operational asset support activities.
• Coordinate with Development, Delivery, Retail Design, Leasing, Operations, and Host Business Units to ensure tenancy delivery requirements are incorporated into programme planning and operational coordination activities.
• Support fit-out integration planning, operational coordination requirements, access sequencing, tenant mobilization activities, and opening readiness programmes during development and delivery stages.
• Support lease-to-trade coordination activities across tenant onboarding, fit-out delivery, testing & commissioning, handover, operational readiness, and opening activities.
• Monitor district-wide programme progress, operational coordination activities, tenant delivery milestones, and opening readiness requirements across assigned districts.
• Support resolution and escalation of operational coordination, programme interface, fit-out integration, and delivery sequencing issues impacting retail readiness or opening programmes.

3. Cross-functional Coordination & Stakeholder Management
• Support cross-functional coordination relating to tenancy delivery activities across Development, Delivery, Leasing, Host BU’s, Operational Readiness, Asset Management, Legal, Finance, Government Relations, IT, Main Contractors, consultants, operators, tenant teams, and authorities.
• Support district-wide coordination across peer TD&D functions to ensure alignment between tenancy delivery activities, operational readiness requirements, fit-out integration, lease-to-trade activities, and opening readiness programmes across assigned districts.
• Coordinate with internal and external stakeholders to support operational readiness, tenant integration, programme coordination, and fit-out delivery activities.
• Support alignment between tenancy delivery activities, operational requirements, landlord obligations, tenant opening programmes, and operational readiness activities.
• Maintain coordination across operational readiness activities, delivery sequencing requirements, fit-out integration activities, and opening readiness processes across assigned districts.
• Support implementation of tenancy delivery standards, operational coordination methodologies, and lease-to-trade practices across assigned retail districts and developments.

4. Operational Performance, Reporting & Delivery Excellence
• Support operational performance, programme coordination, and tenancy delivery consistency across assigned districts.
• Monitor and report on tenancy delivery progress, operational readiness activities, programme milestones, fit-out coordination status, and opening readiness activities.
• Support implementation of operational KPIs, reporting frameworks, service standards, and delivery tracking processes across tenancy delivery activities.
• Support operational problem-solving and coordination relating to fit-out integration, access management, programme sequencing, and operational readiness activities across assigned districts.
• Promote operational best practices supporting efficient retail delivery, opening readiness, operational functionality, and customer experience outcomes.

5. Technical Coordination & Operational Support
• Support coordination of testing & commissioning, fit-out integration, infrastructure interface management, and operational readiness activities across assigned districts.
• Coordinate with technical, operational, and delivery stakeholders to support retail operability, tenant integration, and operational transition activities.
• Support implementation of digital workflows, reporting tools, and operational coordination systems relating to tenancy delivery activities.
• Support operational integration and ongoing asset readiness activities across operational retail environments and evolving retail assets. • Contribute toward operational consistency, programme coordination, and tenancy delivery integration across the retail portfolio.

FUNCTIONAL / TECHNICAL COMPETENCIES
• District-wide tenancy delivery coordination and operational readiness
• Fit-out integration and lease-to-trade support
• Operational coordination and programme management
• Landlord and tenant interface management
• Retail operational readiness and opening coordination
• Risk identification and escalation management
• Stakeholder coordination and communication
• Operational reporting and programme monitoring
• Testing & commissioning and operational integration awareness
• Strong understanding of fit-out coordination, handover, and retail delivery sequencing • Leadership, collaboration, and operational problem-solving capability
• Cross-functional coordination within complex delivery environments

Experience

• Minimum 10+ years of progressive experience across tenancy delivery, retail project coordination, fit-out integration, operational readiness, or large-scale retail and mixed-use developments.
• Experience operating within complex multi-stakeholder development and operational environments.
• Demonstrated experience supporting tenancy delivery, fit-out coordination, operational readiness, and lease-to-trade activities across retail or mixed-use projects.
• Experience supporting development integration, fit-out coordination, and operational delivery activities from detailed design onward.
• Strong understanding of retail delivery coordination, landlord and tenant interface management, and operational readiness processes.