Sales Executive - Auto Loans

JOB SUMMARY

Promote Auto Loans and cross sell other FAB products within the assigned Business Territory (field sales) against set financial targets.

KEY RESPONSIBILITIES

• To achieve or exceed agreed Auto Loans sales targets to build new customer base for FAB
• To promote the sales of Auto Loans in assigned area or work
• To build and maintain effective business relationship with customers
• To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
• To ensure the submitted customer applications and documentations are complete and error free
• To follow up for Document discrepancies which have been approved as Deferrals
• Minimize errors and act upon them for correction and re-submission if any.
• To provide sales MIS to Team Leader on regular basis.
• To provide ongoing customer / market feedback to Team Leader to improve business
• To provide Sales DSR to Sales Manager on Regular Basis.
• To ensure high level of customer service while handling business proceedings.
• To adhere code of conduct & ethics while performing required duties especially while doing the Authentications of KYC documents.
• To capitalize on-cross selling opportunities
• To perform duties of Team Leader in his absence if assigned so
• To recommend customer applications which are considered good credit risk and as per FAB policy.
• Requires good convincing and negotiating skills in view of complexity in the relevant product
• Be aware of competition and suggest changes for product improvements
• Maintain effective business relationship with all branches and internal departments
• To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team Leader
• To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately.
• Don’t argue with the customers and No commitments should be given to any customer.
• Maintain Effective Relationships with teammates and supervisors.
• To ensure that the product information shared with the customer is accurate.
• To adhere to the Standard Operating Procedures, Policies and Service Standards of the bank.
REQUIREMENTS / QUALIFICATIONS

Essential

Minimum Qualification

• High school diploma
• Minimum Experience
• 1 to 2 years’ experience in selling banking products or in a financial industry
Preferred / Beneficial
• Bachelor’s degree in business administration, Finance, Banking or a related major field of study is preferred
• Experience in selling banking products is an added advantage
Skills

• Service excellence, good knowledge of FAB retail products
• Adherence to policies, processes, and procedures both internally and externally
• Competitive awareness and benchmarking
• Multicultural awareness
• Be always Customer Obsessed
• Proactive
• Strong Sales skills
• Customer sales targets
• Client satisfaction index