Sales And Service Advisor(Outsource)

Role : Sales and Service Advisor
Location : Dubai

Role Purpose:

• To source & facilitate home finance applications for the entire onboarding journey of the customer

• To ensure that individual targets are met month on month

• To identify business development opportunities to increase sales

• Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.

• To be able to service customer requests through out the journey of securing home finance and provide required support for the customers

• Responsible to close customer complaints and ensure the customer is satisfied with the service provided

• Ensure TAT is adhered to where possible exceed customer expectations

• To ensure the daily submissions are complete in both documentation and credit requirements

• Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements

• To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.

• To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.

Key Accountabilities of the role

• To ensure monthly disbursement targets are met.

• To ensure complete and correct applicants are submitted for a smooth and successful process.

• To ensure new avenues are opened such as to source new business and meet monthly targets

• Ensure Customer queries are resolved within agreed TAT

• Positive Customer feedback

Specialist Skills / Technical Knowledge Required for this role:

Sales & Customer Service Experience

Real Estate Market Knowledge and working experience

Home Finance Banking experience preferred

Good Problem-solving skills

Excellent Communication skills