Room Service Order Taker
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.About The Role:
As a Room Service Order Taker, your role is crucial in ensuring a seamless and exceptional dining experience for our guests at Four Seasons. You will be responsible for not only taking guest orders but also effectively communicating any special requests to the kitchen and coordinating the delivery of these orders with the utmost attention to detail and adherence to Four Seasons Standards.
Your ability to provide outstanding guest service through efficient order taking is paramount. Guests may have specific dietary preferences or unique requests that require clear communication to the kitchen staff. This includes allergies, food restrictions, or any specific instructions they might have.
Your coordination skills will play a vital role in ensuring that orders are delivered promptly and accurately. Timeliness is key as guests expect their meals to arrive fresh and hot within an expected timeframe. Maintaining effective communication between the kitchen staff and delivery team will be essential in achieving this goal.
Four Seasons Hotel Riyadh:
Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
Area of responsibility is IRD
Food & Beverage:
The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.
SPA and Wellness:
Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.
Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
Knowledge and Skills:
- High school education or equivalent experience.
- Minimum one year food service or related work.
- Ability to communicate professional and accurately via telephone.
- English & Arabic Language is a must.What to Expect:
- Competitive net salary in a tax-free environment.
- Housing Allowance
- Transportation Allowance.
- 21 days of annual vacation.
- 10 public holidays per year.
- Complimentary employee meals.
- Medical insurance.
- Life insurance.
- Employee Assistance Program.
- Worldwide complimentary room nights with Four Seasons.
- Laundry and dry-cleaning services for provided work attire.
- Growth and development opportunities.
Requirements
- •Ability to provide outstanding guest service
- •Efficient order taking skills
- •Clear communication regarding dietary preferences and allergies
- •Strong coordination skills
- •Attention to detail
- •Ability to adhere to Four Seasons Standards
Responsibilities
- •Take guest orders for room service
- •Communicate special requests and food restrictions to the kitchen
- •Coordinate delivery of orders with the delivery team
- •Ensure orders are delivered promptly and accurately
- •Maintain effective communication between kitchen staff and delivery team
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Four Seasons Hotels and Resorts is a global leader in luxury hospitality. They operate hotels and resorts worldwide, offering high-end guest experiences.