Vodafone Qatar
Operations Lead
🇶🇦 Doha, Qatar🏢 On-site
Operations ManagementLogistics3PLSOPSupply ChainE-commerceLast-mile DeliverySLA Management
At a Glance
- Category
- 🚢 Logistics & Supply Chain
- Level
- Senior
- Type
- Full-time
Before You Apply
- See if your CV survives Vodafone Qatar's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
- Design and implement end-to-end operational workflows covering order fulfilment, delivery, returns, exchanges, and dispute resolution.
- Ensure to Define and govern SOPs and SLAs across the full order lifecycle, from pickup to refund or replacement.
- Identify, onboard, and manage courier and 3PL partners to support national coverage and express delivery.
- Negotiate commercial terms, SLAs, and penalty/reward frameworks, and lead regular performance reviews.
- Design and lead the FB-MP operating model, including warehousing, packing, and last-mile delivery strategy.
- Partner with Tech and Product teams to enable order routing, tracking, and SLA automation.
- Oversee day-to-day eShop operations, ensuring exception handling (delays, RTOs, cancellations) within SLA.
- Drive continuous improvement through data-led optimisation of delivery performance and service quality.
- Measure operational ROI of promotions and campaigns in collaboration with the Category and Marketing teams.
- Track and reduce cost per order through operational efficiencies and route optimisation.
- Work closely with Category, Seller, Customer Care, Finance, Legal, and Technology teams to ensure seamless fulfilment.
- Represent operations in trading, performance, and leadership reviews.
- Ensure full compliance across departments covering health, safety, ethics, regulatory requirements (customs, VAT, e-commerce), data privacy, and audit controls including POD and claims accuracy.
- End-to-end accountability for eShop fulfilment, courier and 3PL performance (SLAs and penalties), Cost per order optimisation, and approval of all operational SOPs, delivery playbooks, and fulfilment strategy.
- Perform any additional project, task or activities assigned/delegated by the Line Manager.
Requirements
- •Experience in designing and implementing end-to-end operational workflows
- •Ability to define and govern SOPs and SLAs across the order lifecycle
- •Experience identifying, onboarding, and managing courier and 3PL partners
- •Skills in negotiating commercial terms and penalty/reward frameworks
- •Ability to partner with Tech and Product teams for automation
- •Experience in warehouse, packing, and last-mile delivery strategy
- •Knowledge of regulatory requirements including customs, VAT, and data privacy
- •Ability to perform data-led optimization of delivery performance
Responsibilities
- •Design and lead the FB-MP operating model
- •Oversee day-to-day eShop operations and exception handling
- •Drive continuous improvement through data-led optimization
- •Measure operational ROI of promotions and campaigns
- •Track and reduce cost per order through route optimization
- •Represent operations in trading, performance, and leadership reviews
- •Ensure full compliance across health, safety, ethics, and regulatory requirements
- •Perform additional projects and tasks assigned by the Line Manager
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Before You Apply
- See if your CV survives Vodafone Qatar's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
Vodafone Qatar
1000-5000 employees
Vodafone Qatar provides mobile, fixed-line, and digital services to consumers and businesses. It is a major player in the Qatari telecommunications market.