Junior Operations & Collections Executive

Junior Operations & Collections Executive
📍 Dubai, UAE

About MCL Finance
Since 2018, we've helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes. Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff.

🎯 Our Mission
To reshape SME finance and level the playing field for good — giving ambitious businesses the fast, fair funding they need to build what's next.

The Role
The Junior Operations & Collections Executive supports the day-to-day processing and servicing of invoice factoring cases. You'll coordinate with brokers and customers, make sure applications and documents are complete, see post-disbursal requirements through to completion, and support collections on early-stage overdue accounts. It's a hands-on role with full training and a clear path to progress within MCL's operations team.

Key Responsibilities

• Act as a day-to-day contact for brokers on case updates and document requests
• Log new applications and maintain accurate case records in our CRM/loan management system
• Review submissions against MCL's document checklist and follow up for missing information
• Ensure cases are complete and properly organised before passing them for credit assessment
• Coordinate with brokers, customers and the internal credit/operations team throughout the process
• After disbursal, contact customers to complete required agreements, signatures, acknowledgements and other checks
• Collect and verify security documents (e.g. cheques, direct debit mandates) as required post-disbursal
• Track outstanding post-disbursal requirements and follow up until completion
• Monitor assigned early-stage overdue accounts and make collection calls when payments are missed
• Follow up professionally but persistently with customers on overdue payments
• Maintain accurate notes of calls, payment commitments and collection activity
• Escalate broken payment promises and problem accounts to senior team members
• Assist with general operations and administrative tasks as required🔍 What We're Looking For

• 1–3 years of experience in an operations, customer-facing or phone-based role
• Bachelor's degree preferred
• Strong spoken and written English
• Comfortable speaking to customers and brokers over the phone throughout the day
• Highly organised and able to manage multiple cases simultaneously
• Strong follow-up mentality — doesn't need repeated reminders to chase something
• Comfortable having difficult conversations about overdue payments
• Good attention to detail when checking documents
• Experience using a CRM or loan management system
• Basic Excel/Google Sheets skillsBonus

• UAE experience in finance, lending, factoring, collections, banking, customer service or call-centre rolesOur Offer

• Salary: up to AED 5,000/month, depending on experience
• The opportunity to shape underwriting practice in a growing regional market
• A collaborative, fast-moving team environment
• Genuine progression opportunities as MCL Finance scales in Dubai
• Exposure to senior stakeholders across the wider group
• A business that backs ambition — both our customers' and our own