F&B Restaurant Reservation Agent
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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60 seconds. $5.88 one-time.
POSITION SUMMARY
Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Requirements
- •High school diploma or G.E.D. equivalent
- •At least 1 year of related work experience
- •Ability to stand, sit, or walk for extended periods
- •Ability to lift objects weighing up to 10 pounds
- •Professional appearance and communication skills
- •Ability to read and visually verify information in various formats
Responsibilities
- •Welcome and acknowledge guests according to company standards
- •Manage reservations and answer telephones using appropriate etiquette
- •Engage guests in conversation regarding property services and local attractions
- •Enter and locate work-related information using computers and POS systems
- •Maintain cleanliness of work areas using clean-as-you-go procedures
- •Follow all company safety and security policies
- •Develop and maintain positive working relationships with team members
- •Assist other departments as needed to ensure optimum guest service
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- Check if your CV is ATS-ready for Marriott International
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- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Marriott International is a leading global hospitality company. It operates and franchises a wide range of hotel brands, serving travelers worldwide.