Director of Outside Catering Sales

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.

• Learning opportunities with some of the best professionals the region has to offer.

• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.

• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:

• World class training and development, including leadership development.

• Recognition programs.

• Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!

• Discounted food & drink in all our restaurants and bars.

• Discounts for your friends and family.

• Unlimited career opportunities (Internationally and locally)

• Medical and Life insurance

• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

Job Summary:

The Director of Outside Catering Sales serves as the strategic leader responsible for driving revenue growth, market expansion, and overall business performance for the Outside Catering division at JW Marriott Marquis Dubai. This role is accountable for developing and executing a comprehensive sales strategy that positions the hotel as a market leader in the outside catering sector while ensuring alignment with Marriott International’s brand standards, service culture, and commercial objectives.

The Director leads all proactive sales efforts, focusing on business development, client acquisition, key account management, and revenue optimization across all catering segments. Through strategic selling, relationship management, market intelligence, and effective forecasting, the role ensures the achievement of annual revenue goals while maximizing profitability and market share.

A critical component of this position is the strong partnership and dotted-line relationship with the hotel’s operational leadership teams, including Culinary, Event Planning, Banquet Operations, Stewarding, and other event support functions. While the Director maintains full ownership of sales performance and customer acquisition, the success of the Outside Catering business is highly dependent on seamless collaboration with operations to ensure the successful planning, execution, and delivery of events.

The Director acts as the commercial voice of the customer while working closely with operational stakeholders to evaluate event feasibility, resource allocation, service delivery standards, and overall client satisfaction. This partnership ensures that all business opportunities sold can be executed efficiently, profitably, and in accordance with JW Marriott Marquis Dubai’s luxury service standards.

This role provides overall leadership, coaching, and direction for the Outside Catering Sales team, fostering a high-performing culture focused on accountability, customer engagement, and revenue generation. The Director is responsible for developing sales talent, establishing clear performance objectives, driving productivity, and creating succession plans to support long-term business success.

In addition, the Director is responsible for:

• Developing and executing the strategic business plan for Outside Catering.

• Identifying new market opportunities and emerging revenue streams.

• Driving proactive sales activities to grow market share and brand presence.

• Building and maintaining relationships with key corporate, government, social, and event industry clients.

• Leading pricing, negotiations, and commercial decision-making to maximize revenue and profitability.

• Delivering accurate business forecasts, pipeline management, and performance reporting.

• Collaborating closely with Operations leadership to ensure successful event execution and exceptional guest experiences.

• Monitoring market trends, competitive activity, and customer insights to inform business strategies.

• Ensuring all sales practices and customer interactions align with Marriott brand standards and service excellence expectations.

As the strategic business leader of the department, the Director shares accountability with Operations for the successful delivery of outside catering events and is expected to maintain a highly visible presence throughout the customer journey - from initial sales engagement through event execution and post-event relationship management. Ultimately, the Director of Outside Catering Sales is responsible for creating a commercially driven, operationally aligned, and guest-focused catering business that delivers sustainable revenue growth, exceptional

SCOPE / BUSINESS CONTEXT

• A Full-Time position based at JW Marriott Marquis Dubai.

• Number of Direct Reports – 3

• Titles of Direct Reports – Sales Manager, Assistant Sales Manager & Sales Executive – Outside Catering Sales

CANDIDATE PROFILE

Experience:

• More than 5 years of Outside Catering Sales, Events Operations or Planning Experience

• More than 5 years of Experience Managing Others

• Marriott sales experience is desirable but not essential.

• Experience of selling in outside catering sales is essential.

• Fluent Arabic both oral and written is desirable but not essential.

• Handling outside catering operation is desirable but not essential.

Skills and Knowledge

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Operating Procedures - Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job.

• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

• Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.

• Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

• Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of Marriott’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.

• Mathematics - Using mathematics to solve problems.

• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.

CORE WORK ACTIVITIES

Strategic Planning and Execution:

Develop and execute a comprehensive strategy for outside catering operations, aligned with the business objectives of the organization.

Lead the implementation of strategic initiatives to ensure efficient and successful event management for outside catering services.

Communication and Goal Alignment:

Facilitate regular communication among all stakeholders involved in outside catering operations, including catering teams, vendors, and clients.

Ensure clear and consistent messaging of departmental goals to drive desired outcomes and exceed client expectations.

Performance Management and Focus:

Identify key performance drivers for outside catering success and maintain a strong focus on achieving operational excellence.

Integrate departmental goals into operational plans, aligning efforts with broader business strategies and objectives.

Market Analysis and Innovation:

Conduct market research and analysis to stay informed about industry trends, competitor offerings, and customer preferences in outside catering services.

Propose innovative ideas and solutions to enhance the quality and competitiveness of catering services, ensuring alignment with organizational goals.

Risk Management and Revenue Generation:

Collaborate with the catering team to anticipate and address potential risks and challenges associated with catering events.

Encourage proactive risk-taking to identify opportunities for revenue growth and enhance the overall guest experience.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.