Digital Transformation Assistant Manager.RBG Central Squad.Retail Banking Group

JOB DESCRIPTION

1Job Title

Digital Transformation Assistant Manager - RBG (Grade J)

Department

Mashreq Digital

Direct Supervisor

Digital Transformation Manager

Job Number

2

Job Purpose

The Digital Transformation Assistant supports the Digital Transformation team in coordinating, tracking, reporting and administering key activities across Digital. The role assists with headcount tracking, vendor coordination, financial reporting, employee engagement and internal communications, helping ensure that operational and governance activities are completed accurately and on time.

3Dimensions

Operating Expense Budget

Number of Staff Reporting (direct)

Capital Exp. Budget

Other

No

0

No

N/A

4Key Result Areas

• Headcount Administration & Reporting: Maintain headcount trackers; support reporting on resource movements, vacancies, onboarding and offboarding; and follow up on required information and approvals.

• Vendor Coordination: Coordinate with vendors and internal teams on onboarding, offboarding, renewals and documentation; maintain records and trackers; and escalate delays or exceptions to the supervisor.

• Financial Tracking Support: Assist in updating budget, invoice and expense trackers; gather inputs from stakeholders; and support the preparation of periodic financial reports and presentations.

• Employee Engagement: Support the coordination of town halls, monthly digital Standups, workshops, recognition activities and team events, including organizing, logistics, participation tracking and feedback collection.

• Communication & Documentation: Communication & Documentation: Assist in preparing and coordinating internal communications, including newsletters, videos, bulletins, employee awareness campaigns, and engagement initiatives, as well as external communication materials such as award submissions. Maintain and manage RSCA records, information collation and submissions, support the development of presentations, action trackers, and governance documentation, and ensure timely follow-up and closure of key action items.

5Operating Environment, Framework and Boundaries, Working Relationships

• Work closely with Digital squads and relevant support functions, including Finance, HR, Procurement and vendor partners.

• Coordinate with stakeholders across locations to gather information, update trackers and support timely reporting.

• Support day-to-day operational, administrative and governance activities within agreed procedures.

6

Problem Solving

• Apply attention to detail when maintaining trackers, reports and records.

• Organize information, identify gaps or discrepancies and follow up with the relevant stakeholders.

• Use basic analytical skills to summarize data and highlight exceptions for review.

• Manage multiple tasks and track pending actions against agreed timelines.

7

Decision Making Authority & Responsibility

• Prioritize assigned activities within agreed guidelines and timelines.

• Ensure trackers, reports and documentation are complete and accurately updated.

• Escalate issues, risks and exceptions to the supervisor for guidance or decision.

• Support the implementation of decisions and agreed actions.

8

Knowledge, Skills and Experience

• Bachelor’s degree in Business Administration, Finance, Information Systems or a related discipline.

• 4-6 years of experience in project coordination, PMO support, business operations, administration or a similar role.

• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

• Basic knowledge of digital productivity and automation tools such as Power Apps, Power Automate

• SharePoint, Power BI, and Copilot is an advantage and will support process improvement, reporting, and operational efficiency.

• Strong organizational, communication and time-management skills.

• Ability to work with multiple stakeholders and manage competing priorities.

• Knowledge of Agile ways of working is an advantage.

Job Holder

Date

Line Manager

Date

Approved By

Date