Digital Services & Maturity Senior Specialist

The Digital Services & Maturity Senior Specialist is responsible for managing and optimizing digital

platforms and services to enhance user experience and drive organizational efficiency. This role involves

overseeing the development, deployment, and maintenance of digital solutions while ensuring

alignment with business objectives. The specialist will work closely with cross-functional teams to

identify opportunities for digital transformation, implement innovative tools, and monitor the

performance of digital services. In addition, the specialist will contribute to ensuring that IT operations

and maintenance are aligned with IT standards and the overall strategy of the organization, and assist in

implementing IT projects according to business needs and requirements including all application

requirements.

Strategic Role

§ Responsible for reporting, maintaining, and executing digital and AI strategies in alignment with organizational objectives and governance frameworks.

§ Oversees performance tracking, value realization, and ensures sustainable integration of digital and AI initiatives across business units.

Digital Services Management

§ Oversee the design, implementation, and maintenance of digital platforms, tools, and services.

§ Manage and optimize websites, mobile apps, and customer-facing digital touchpoints.

§ Ensure digital services meet user needs and align with organizational goals

Digital Transformation

§ Identify opportunities to improve processes through digital technologies.

§ Collaborate with teams to implement solutions that enhance efficiency and innovation.

§ Lead initiatives to adopt emerging digital tools and trends.

Performance Monitoring and Analytics

§ Track and analyze the performance of digital platforms using key performance indicators (KPIs).

§ Generate insights and reports on user behavior, service effectiveness, and ROI.

§ Recommend improvements based on data-driven insights.

Stakeholder Collaboration

§ Work with internal teams, vendors, and partners to deliver high-quality digital services.

§ Provide training and support to staff on the use of digital tools and platforms.

§ Act as a point of contact for digital service inquiries and troubleshooting.

Compliance and Quality Assurance

§ Ensure digital services comply with organizational standards, data privacy regulations, and best practices.

§ Conduct regular audits to ensure security, reliability, and accessibility of digital platforms.

Other requirements:

§ Verify the alignment of IT operations and maintenance with IT standards and the Authority’s overall strategy.

§ Implement business intelligence requirements and digital business & data analysis.

§ Implement all of the department’s operational plan KPI’s and review them with the direct supervisor.

§ Verify the alignment of digital business requirements with data security policies in cooperation with the Information Security Management Office.

§ Provide the necessary technical support and work on digital business improvements in the Authority that must be implemented in coordination with the relevant departments

§ Provide the necessary support in developing the Digital IT strategy.

§ Implement business digitization needs and identify the digital user requirements of the Authority’s organizational units.

§ Utilize the best practices/methods in the process of identifying general service level agreements for digital Business Alignment department’s services (SLAs).

§ Study and analyze services gaps and identify the required improvement procedures.

§ Engage with stakeholders to elicit and document business requirements.

§ Translate stakeholder needs into functional and non-functional requirements.

§ Facilitate requirements validation sessions with stakeholders to ensure accuracy and completeness.

Preferred:

▪ Proven experience in delivering customer-centric digital solutions.

▪ Strong knowledge of content management systems (CMS) and customer relationship management

(CRM) platforms. • Proficiency in analytics tools like Google Analytics, Power BI, or Tableau.

.+8 years of experience

▪ Understanding of digital trends, UX/UI principles, and SEO best practices.

▪ Experience in ISO audits or similar roles is an advantage

▪ Basic knowledge of programming languages (e.g., HTML, CSS, JavaScript) is a plus.

▪ Excellent project management and organizational skills.

▪ Strong analytical and problem-solving abilities.

▪ Exceptional communication and collaboration skills.

▪ Certifications in digital marketing, analytics, or project management (e.g., Google Analytics, PMP, or Agile).