Customs Broker - Saudization | Al-Futtaim Automotive | Logistics | Riyadh

Job Requisition ID: 175518

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Customs Broker is responsible for handling customs clearance procedures for finished vehicles, spare parts, and related shipments in compliance with Saudi Customs regulations and local authorities. This role involves coordination with shipping lines, freight forwarders, and transporters to ensure timely clearance and delivery. Success in this role requires a thorough understanding of customs regulations and clearance procedures, effective management of customer operations, and meeting agreed SLAs and KPIs. The broker must be flexible with working hours and adept at managing multiple customer jobs.

What You Will Do:

• Effectively manage each job in a timely manner for allocated customers.

• Clear incoming and outgoing air and sea freight shipments in accordance with terms and schedules.

• Perform VCC corrections by coordinating with customs authorities, raising tickets, and resolving time-critical issues.

• Ensure timely verification of original shipping documents, correct HS Code classification, and duty/tax calculation for processing Bayan.

• Efficiently manage job registration, update details in EDI Cargo Wise, invoicing, and electronic document management.

• Handle additional customer jobs as needed, especially during annual leave and as assigned by the Team Leader or Operations Manager.

• Ensure timely invoicing and avoid issuance of credit notes.

• Prepare and submit reporting dashboards and daily reports as requested, in the specified formats.

Required Skills To Be Successful:

• Strong knowledge of Saudi customs regulations, GCC tariff codes, HS code classification, and import/export procedures.

• Proficiency in MS Office (Excel, Word, Outlook) and familiarity with SAP or ERP/logistics systems.

• Excellent communication, interpersonal, proactive, and problem-solving skills.

• Ability to manage key account operations and meet agreed SLAs and KPIs.

What Qualifies You For The Role:

• Bachelor's degree or diploma in Logistics, Supply Chain Management, International Trade, or a related field (preferred).

• 3-5 years of experience in a similar industry, specifically in customs brokerage.

• Valid Saudi Customs Broker License or accreditation from the Zakat, Tax and Customs Authority (ZATCA).

• Fluency in Arabic and English (written and spoken).
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.