Coordinator Rider Compliance

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Monitor and report on Fleet Partner Rider activity within allocated zones, flagging suspicious behaviour and potential fraud cases to the Supervisor for escalation.
• Support the day-to-day operational compliance of Fleet Partner Riders, ensuring adherence to platform policies and standard operating procedures.
• Assist in the execution of anti-fraud controls during live operations, identifying anomalies and escalating findings in a timely manner.
• Conduct regular on-ground site visit audits and spot checks across allocated zones to verify Fleet Partner Rider behaviour and operational compliance.
• Act as a point of contact for Fleet Partner Riders on compliance-related queries, ensuring clear and consistent communication of policies and expectations.
• Support the end-to-end process for Fleet Partner Rider-level cancellation fraud, contributing to data gathering, documentation, and follow-up actions.
• Maintain accurate and up-to-date records of compliance incidents, fraud cases, and audit findings, ensuring proper documentation at all times.
• Provide regular updates to the Supervisor on operational compliance status, open cases, and any emerging patterns observed on the ground.
• Collaborate with internal teams as directed, supporting cross-functional initiatives related to fraud
• and operational compliance.
• Adhere to and support the continuous improvement of fraud detection and operational compliance
• SOPs, flagging recommendations to the Supervisor.
• Assist in the execution of special compliance and fraud-related projects, meeting agreed timelines and quality standards.
• Support wider operations and team requirements as directed by the Supervisor or line management.

Qualifications

• Bachelor's Degree
• 2-3 years of experience in food/grocery tech industry is highly preferred.
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
• Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.
• Influencer and a negotiation with good public speaking and presentation skills.
• People management skills: Experience of managing bigger group of people.