Collections Specialist

What You'll Be Doing:

Portfolio Analysis & Account Management

• Review customer portfolios to identify delinquent accounts and assess risk levels.
• Analyze account information and payment behavior to support collection strategies.
• Monitor portfolio performance and identify trends that may impact recovery outcomes.
• Provide market and customer insights to support business decision-making.

Customer Engagement & Debt Resolution

• Contact customers to discuss outstanding obligations and negotiate appropriate repayment arrangements.
• Provide guidance on available payment solutions and support options.
• Handle customer enquiries professionally while maintaining a positive customer experience.
• Build constructive relationships with customers to facilitate successful recoveries.

Documentation & Reporting

• Maintain accurate records of customer interactions, collection activities, and payment agreements.
• Ensure all documentation is up to date and compliant with internal and regulatory requirements.
• Prepare reports and provide updates on collection activities and portfolio performance.

Process Improvement & Service Excellence

• Identify opportunities to improve collection processes and service standards.
• Contribute ideas that enhance operational efficiency and customer outcomes.
• Support departmental initiatives and business continuity requirements.
• Assist team members to ensure smooth day-to-day operations.

Compliance & Governance

• Ensure adherence to Bank policies, procedures, and regulatory requirements.
• Maintain compliance with approved collection practices and standards.
• Escalate issues appropriately and support the resolution of complex customer cases.
• Operate within approved authority limits and governance frameworks.

What We're Looking For:

Education

• Bachelor's Degree or Higher Diploma.
• UAE National candidates are encouraged to apply.

Experience

• Minimum 2 years of experience in Collections, Customer Service, Banking Operations, or a related field within banking or financial services.
• Experience managing customer interactions and handling account-related enquiries.

Industry Exposure

• Understanding of collections processes and recovery practices.
• Familiarity with banking products and customer account management.
• Basic knowledge of debt collection regulations and industry standards.

What's In It For You:

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Opportunity to build a career within Risk Management and Collections.
• Ongoing learning and development opportunities.
• Collaborative and supportive working environment.
• Exposure to one of the UAE's leading banking institutions.

Skills:

• Customer Service Excellence: Ability to engage professionally and effectively with customers.
• Communication & Negotiation: Strong verbal and written communication skills with the ability to negotiate repayment solutions.
• Analytical Thinking: Ability to assess account information and identify appropriate actions.
• Problem Solving: Solution-oriented approach to resolving customer and account issues.
• Attention to Detail: Strong focus on accuracy, record keeping, and compliance.
• Teamwork: Ability to collaborate effectively with colleagues and stakeholders.