Cluster Director of Spa & Wellness, Raffles & Fairmont The Red Sea

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Raffles & Fairmont The Red Sea is seeking an exceptional Cluster Director of Spa & Wellness to lead our luxury wellness operations in Umluj, Saudi Arabia. In this strategic leadership role, you will oversee the spa and wellness programs across our prestigious resort cluster, driving operational excellence, guest satisfaction, and revenue growth. You will be responsible for setting the vision for our wellness offerings while ensuring seamless execution across all properties and maintaining the highest standards of service that define our luxury brands.

• Provide strategic leadership and direction for all spa and wellness operations across the cluster, ensuring alignment with Raffles and Fairmont brand standards and corporate objectives
• Develop and implement comprehensive wellness programs and service offerings that enhance guest experiences and differentiate our properties in the luxury market
• Oversee budget management, financial planning, and revenue optimization for spa and wellness departments, ensuring profitability and cost efficiency
• Lead, mentor, and develop high-performing spa and wellness teams across all properties, fostering a culture of excellence, accountability, and continuous improvement
• Establish and monitor key performance indicators (KPIs) and operational metrics to drive performance reviews and identify opportunities for enhancement
• Ensure compliance with health, safety, and regulatory standards specific to spa and wellness operations in Saudi Arabia
• Collaborate with resort management teams to integrate wellness offerings with overall guest experiences and resort programming
• Stay current with industry trends, wellness innovations, and best practices to maintain competitive positioning and drive strategic initiatives
• Manage vendor relationships, procurement, and supply chain for spa and wellness products and services
• Conduct regular property inspections and quality audits to maintain operational standards and guest satisfaction levels
• Develop and execute marketing strategies to promote spa and wellness services and maximize occupancy and revenue

Qualifications

• Minimum 8-10 years of progressive experience in spa and wellness management within luxury hospitality environments
• Proven experience managing multiple properties or a cluster-level operation
• Strong knowledge of spa operations, wellness programming, and industry best practices
• Demonstrated expertise in budget management, financial analysis, and revenue optimization
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Strong communication and interpersonal skills with the ability to work effectively across diverse teams and cultures
• Experience with luxury hotel brands and understanding of Raffles or Fairmont service standards (preferred)
• Knowledge of Saudi Arabian labor laws, regulations, and cultural considerations
• Proficiency in hospitality management systems and property management software
• Strategic thinking and problem-solving abilities with a customer-focused mindset
• Project management skills and ability to execute multiple initiatives simultaneously
• Wellness industry certification or specialized training (preferred)
• Experience in revenue management and pricing strategies (preferred)
• Fluency in English; additional language skills are advantageous

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.