Character Performer (Medina & Yanbu)

Bring SEVEN’s Characters to life through high-energy performances, immersive Guest interactions, and strong Character integrity. Combine entertainment and operational responsibilities, from live performance to costume and area readiness, to deliver a seamless and safe Guest experience.

ACCOUNTABILITIES

• Perform as SEVEN’s Costume Characters in meet-and-greets, walkabouts, shows, parades, VIP events, birthday parties, and themed activations to bring SEVEN’s Characters to life for Guests.
• Maintain Character integrity by following all movement, gesture, and persona guidelines and attending mandatory Character training, sign-off programs, and brush-up sessions to keep every portrayal consistent with SEVEN’s Character standards.
• Interact with Guests in a friendly, engaging, and culturally sensitive manner, adapting performances to different audiences through improvisation and physical expression, to create memorable and respectful Guest moments.
• Follow all SOPs, safety guidelines, and emergency procedures to keep performances and Guest interactions safe.
• Prepare costumes and Character areas before performances and assist with dressing to ensure every Character appearance is performance-ready.
• Check and inspect costume pieces for repairs, maintain costume undergarments according to guidelines, and report costume or prop maintenance needs promptly to keep costumes and props in presentable, working condition.
• Organize and maintain clean dressing room, storage, and meet-and-greet areas to support an orderly and professional performance environment.
• Execute physical tasks such as walking, standing, lifting, and moving heavy costume pieces to support performances and costume handling.

BEHAVIORAL COMPETENCIES

Guest Centricity

• Demonstrates an understanding of the importance of guest centricity and prioritizing guest satisfaction.
• Shows willingness to learn about guest needs and expectations.
• Responds to guest inquiries or requests in a timely and polite manner.

Effective Communication

• Listens actively to others and seeks clarification when needed.
• Conveys information clearly and concisely, using appropriate language and tone.
• Shows openness to feedback and actively works on improving communication skills.

Operational Excellence

• Adheres to established operational procedures and guidelines to ensure accurate and timely completion of tasks.
• Seeks feedback from supervisors or colleagues to improve performance and identify areas for growth.
• Actively participates in training programs or workshops to enhance operational knowledge and skills.

TECHNICAL COMPETENCIES

Guest Experience & Relationship

• Can develop comprehensive customer engagement strategies.
• Can measure the effectiveness of customer engagement efforts.

Understanding Guest Journey

• Analyzes guest feedback to gain deeper insights.
• Tailors service approaches to different guest personas.

Product & Service Knowledge — Proficiency Level: Proficient

• Handles product related problems.
• Provides recommendations for product and service improvements and to provide key inputs into product design, improvement and service.

• Minimum age: 18 years
• Strong physical stamina and ability to perform in full body or face Character costumes
• Comfortable performing physical tasks such as standing and walking for extended periods
• Fluent in English and Arabic
• Good communication skills and ability to work well in a team
• Cultural awareness and Guest sensitivity
• Ability to follow direction, training guidelines, and feedback
• Passion for entertainment and positive Guest experiences