Business Navigation and Operations Manager - Market Fulfilment Unit

Company Description

About IKEA Kuwait

IKEA is the leading Life at Home brand in Kuwait. We offer well-designed, functional, and affordable, good quality home furnishing beautiful solutions, produced with care for people and the environment. There are several companies with different owners, working under the IKEA Brand, all sharing the same vision: to create a better everyday life for the many people.

IKEA has been in Kuwait for more than 40 years, operated by Al Homaizi Limited and is very well established in Kuwait. IKEA has 6 stores in Kuwait, IKEA The Avenues, The Warehouse, 360, Assima Mall, Khiran Mall and IKEA For Business in Shuwaikh.

Who we are and how we work

We believe in people. We have an optimistic attitude in the way we are and in the way we do things. We believe in diversity, equality and inclusion because they increase our understanding of our customers and each other. We empower and develop our teams through on-job intensive trainings, working together and providing an international and diverse workplace.

In IKEA, every job is different, and every day is different. Are you up to the challenge to join our dynamic and creative work environment?

Job Description

Accountable for overall availability, quality of logistics and service operations while being an active partner in the MFU commercial and business planning process.

• Lead the MFU Business Plan with the MFU manager and management team, using customer and local market insights to steer growth, operational performance and sustained long-term profitability;
• Drive financial planning, budgeting, forecasting and scenario planning, ensuring alignment with MFU and country priorities and enabling timely action on performance deviations;
• Provide accurate, relevant and user-friendly business information, analyse performance and market data, and identify opportunities to support effective decisions;
• Translate the MFU and country business plans, agreed goals and KPIs into actionable plans, with clear project and performance follow-up mechanisms;
• Summarise and communicate financial goals, including P&L, business priorities and performance insights so they are understood and converted into meaningful actions;
• Control costs, highlight deviations and opportunities, and promote simpler, faster and more cost-conscious ways of working across the MFU;
• Develop business cases and evaluate benefits, costs and investments to secure strong returns, customer value and long-term profitability;
• Partner across functions, touch points, Purchasing and Service Office to align business information, plans, forecasts and cost-effective supplier contracts, considering sustainability and environmental impact;
• Secure a safe and secure environment for co-workers and suppliers by implementing relevant risk, compliance, policy and guideline requirements;
• Lead and develop BNO leaders and teams, building capability, identifying talent and securing succession planning;
• Lead and oversee the Safety & Security, Recovery and Maintenance functions within the MFU, ensuring clear accountability for their operational performance, cost management, compliance, capability development and alignment with the MFU Business Plan, country priorities and agreed KPIs.

Qualifications

• BSc or MSc in Finance, Business, Business Controlling or a related field.
• Solid experience in Business Controlling, Business Navigation, Finance and/or Operations.
• Proven experience in business planning, budgeting, forecasting and performance follow-up.
• Experience working with P&L, KPIs and financial/business performance analysis.
• Experience developing business cases and supporting investment and commercial decisions.
• Experience in a fast-paced retail, logistics and/or service operations environment.
• Proven leadership experience, including leading and developing teams and leaders.

Additional Information

Please send us your updated CV in English.