Waiter (Saudi)
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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Role Purpose
The Waiter/Waitress is responsible for taking customer orders, delivering food and drinks, and providing attentive service to ensure a positive dining experience. This role involves direct interaction with guests, effective communication with the kitchen, and delivering exceptional table service. The Waiter/Waitress manages a section of tables, upholds food safety and hygiene standards, and ensures all guests feel welcome and well-served.
Role Responsibilities
• Greet guests warmly, present menus, and assist with food and beverage selection based on guest preferences.
• Accurately take guest orders and communicate them to the kitchen, ensuring all special requests and dietary needs are noted.
• Deliver food and beverages promptly, ensuring presentation and order accuracy meet organizational standards.
• Manage a designated section of 1-6 tables, ensuring guests receive prompt and attentive service throughout their visit.
• Perform regular table checks to ensure guest satisfaction, promptly addressing any concerns or additional requests.
• Adhere to Front-of-House (FOH) Standard Operating Procedures (SOPs), ensuring compliance with HACCP Intermediate and FM Mandates Basic standards.
• Maintain awareness of Food Service Standards and Material Control, supporting asset management and inventory control.
• Provide a high level of guest service, ensuring all guests have a positive and enjoyable dining experience.
• Respond to guest inquiries and complaints professionally, resolving issues to enhance guest satisfaction.
• Engage with guests in a friendly and courteous manner, ensuring their needs are met promptly and efficiently.
Role Minimum Qualification
- High school diploma or equivalent.
- Minimum of 3 years of experience in food and beverage service, preferably in a guest-facing role.
- HAACP intermediate certification is required.
- Experience in managing a section of tables and providing high-quality guest service.
- Knowledge of FOH SOPs and Food Safety Standards.
- Capable of multitasking in high-pressure environments and communicating effectively in English; proficiency in Arabic is preferred.
- Ability to stand for extended periods, with no visual or auditor impediments.
Requirements
- •High school diploma or equivalent
- •Minimum of 3 years experience in food and beverage service
- •HACCP intermediate certification required
- •Experience in managing a section of tables
- •Knowledge of FOH SOPs and Food Safety Standards
- •Ability to multitask in high-pressure environments
- •Ability to stand for extended periods
- •No visual or auditory impediments
Nice to Have
- •Proficiency in Arabic
Responsibilities
- •Greet guests warmly and present menus
- •Accurately take guest orders and communicate them to the kitchen
- •Deliver food and beverages promptly with correct presentation
- •Manage a designated section of 1-6 tables
- •Perform regular table checks to ensure guest satisfaction
- •Adhere to Front-of-House (FOH) SOPs and HACCP standards
- •Maintain awareness of Food Service Standards and Material Control
- •Respond to guest inquiries and complaints professionally
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