UAEN Sales Assistant | Retail | ACE Hardware | Dubai Hills

Job Requisition ID: 177172

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The role of a Sales Assistant in Ace Hardware involves ensuring a high standard of store presentation and customer service is maintained. It aims to provide customers with a complete shopping experience by leveraging product knowledge and selling techniques to meet sales targets. The role is crucial in maintaining a shoppable environment by handling stock responsibilities and maintaining accurate pricing and effective merchandising.
What You Will Do:

Customer Service

• Provide high levels of customer service both internally and externally by being knowledgeable about product categories and assisting customers in a professional manner.
• Directly interface with customers, either personally or remotely, to enhance their shopping experience and fulfill their needs.

Point of Sale Operation

• Operate the Point of Sale (POS) system as required, maintaining high accuracy in all transactions.
• Ensure familiarity with cash operation procedures to prevent errors and maintain financial integrity.

Product Knowledge

• Actively learn and communicate the uses and benefits of products to advise customers effectively and encourage add-on sales.
• Stay informed about product features and details to meet customer needs and drive sales.

Stock Management

• Assist with receiving and displaying goods in line with approved procedures to ensure availability for customer purchase.
• Participate in stock take, new store openings, and seasonal product launches as needed.

Pricing and Merchandising

• Comply with instore procedures for pricing and ticketing to prevent pricing errors and ensure customers are well informed.
• Apply Merchandising Principles to maintain a clean and attractive store environment, ensuring a corporate image is achieved.

General Duties

• Support various store events such as stock taking, product launches, and new store openings.
• Maintain a clean and tidy store by participating in designated cleaning programs for assigned departments.

Required Skills To Be Successful:

• Strong customer service skills with the ability to understand and meet customer needs.
• Proficient in using POS systems and capable of maintaining transaction accuracy.
• Good product knowledge and the ability to communicate product benefits effectively.
• Effective stock management and merchandising skills to ensure a well-presented store.
What Qualifies You For The Role:

• Completion of Secondary school education.
• At least 2 years of experience in a retail environment.
• Strong knowledge and application of retail processes and procedures.
• Ability to operate POS systems with accuracy and efficiency.
About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

 

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…