UAE National Guest Relations Officer | Al-Futtaim Automotive | Electric Mobility

Job Requisition ID: 172624

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

Overview of the role: 
Welcoming customers in a friendly and professional manner, understanding their requirements, and ensuring a smooth handover to the sales team while maintaining a high standard of customer experience.

What you will do:

• Welcome all showroom visitors and log reasons for visit

• Direct customers to the relevant team members efficiently

• Deliver excellent customer service in line with company policies

• Resolve customer queries promptly and escalate where required

• Capture and maintain accurate visitor information (time, date, enquiry)

• Understand customer requirements to ensure efficient handling of enquiries

• Maintain up-to-date knowledge of internal teams and processes

Required skills to be successful:

• Strong English communication skills

• Customer service orientation with strong interpersonal skills

• Ability to manage multiple customer interactions

• Basic knowledge of IT systems

• Professional, proactive, and engaging attitude

About the team: 
You will be part of the Automotive EV showroom team, supporting the Branch Sales Manager and sales staff in delivering a smooth and professional customer journey for all showroom visitors.

What equips you for the role:

• High School qualification

• Arabic is an added advantage

• Strong customer relationship skills

• Team player with a proactive and motivated approach

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.