Technical Product Manager - Network Operations

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.

Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as a Technical Product Manager - Network Operations.

Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and contribute to the innovation and excellence at the Emirates Group.

Support the delivery of technology products and solutions and ensure the effectiveness of all technology features aligned to the Product's vision and roadmap. Lead a team of Technical Product Owners (TPO) to understand, assess, and decompose prioritised initiatives into Technical Features within the engineering team backlogs, focusing on MVP (Minimum Viable Product).

In this role you will:

• Collaborate with TPOs (technical product owners), peer groups, vendors, and other IT stakeholder groups to deliver ongoing and future Program Increment Planning (PIs), utilizing business value, assessment of available capacity, and effectively sequencing and prioritizing backlogs.
• Lead a team of TPOs through collaboration, delegation, and empowerment to ensure effective delivery of our technology solutions.
• Collaborate with architecture, engineering, and service management teams to ensure the overall backlogs are balanced to provide a scalable, user experience-optimized, stable, and performant technology product that continually meets business needs. Ensure Technical Debt, NFRs (Non-Functional Requirements), and System enablers are considered, captured, and cascaded to team backlogs.
• Participate in Sprint demos at the team level and assist in the preparation of system demos and other varied levels of involvement across a suite of Demos and Visual Release Notes at the team level. Engage in the preparation and delivery of PI demos to the stakeholder group via Inspect & Adapt workshops with the overall goal of driving increased use and adoption.
• Responsible for the quality and integrity of the data held in the Product Catalogue for your specific Product/s. Define a methodology for analysing and responding to target metrics and value post PI delivery, aiming to drive increased use and adoption of our technology products.
• Develop and mentor TPOs, supporting their professional development. Contribute to the TPM peer community in identifying and acting upon opportunities for Learning and Development, growth, and advancement.
• Maintain the quality and integrity of the data held in the Product catalogue and features within the technical and team boundaries, ensure the identification and contribution of risks and dependencies, and ensure appropriate team backlogs reflect any impact.
• Drive the partnership with applicable product vendors, ensuring timely feature/product upgrades, and maximising the product's efficiency and effectiveness. Minimise bespoke customisation and influence business process changes to best utilize vendor-supplied products.
• Own data and information product roadmap and ensure compliance with Enterprise Data & Analytics strategic guidelines, architecture patterns, and business value consideration in coordination with business managers and leaders.
• Capture and align semantic information (business metadata) across diverse business areas, translating it into appropriate intermediate formats (e.g., information metrics or similar) and logical Enterprise Data and Information Models.

Qualification

To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) in a relevant domain, e.g., Operations Research, Marketing, Science, Information Systems, e-commerce.
• 8 + years of practical experience working as a Technical Product Manager or Product Owner.
• Well-versed in the tools for the technical product aspects of software delivery.
• Strong communication skills at peer, line, and stakeholder levels. Ability to lead by example using evidence, information, and data to empower people and lead changes.
• Demonstrated technical or domain expertise, utilising a depth and breadth of knowledge and practical experience within the specific domains or technical areas.
• A good understanding of Data and KPIs is commonly used in the airline and ground handling industry, and Modern Data Architecture and associated Technologies.
• Analytical and insight-driven capabilities and advanced analytical skills. Business intelligence applications and design principles.

Preffered skills:

• Experience in operational environments such as Airline Operations, Crew Management or Rostering is beneficial, particularly where there are real-time or high-dependency constraints.Leadership Role: Yes

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance, and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers