Support Executive
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Company Description
bTranz Software Solutions is an ERP and Mobile Application Development company, which offers a wide range of services across Oracle ERP, VAT and Cloud Services along with Mobile Application Development. With its presence in multiple countries, it offers its services across the globe with most of their customers reside in UAE and EAST African Countries. It’s a company professionally managed by team of highly experienced technocrats having over a decade of experience. Our innovative, qualified and experienced team brings together knowledge, experience and processes which enables us to deliver a solution which is the best value proposition for our customers. For more information please logon to https://www.btranz.com
Job Description
Job Description:
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Any Computer Science graduate:
- 2+ years in Software Production support (preferably in OFSAA product or similar products) – in Banking domain projects.
- Expertise in Oracle database, SQL, PL/SQL, UNIX/Linux shell scripting, WebLogic, WebSphere, or Tomcat server configuration.
- Expertise in Query fine-tuning to ensure optimized execution and worked served as the First point of escalation for application-related incidents
Ideal Candidate:
- Preferably worked in Banking Support Projects in L1/L2 capacity.
- Hands-on experience in writing Oracle queries, possess problem solving skills.
- Aspire to learn new tools as per the project needs.
- Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
Responsibilities:
- Serve as the First point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
- Provide system access through MS Teams, Zoom or any collaborative tools to offshore based resources
- Run / Monitor /Debug Periodic Batches
- Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
- Analyze application logs, backend services, and infrastructure metrics to troubleshoot issues effectively.
- Collaborate with L1/L2 /L3 support teams, developers, QA, and DevOps to resolve technical problems.
- Participate in ITIL-based processes such as Incident Management, Problem Management, and Change Management.
- Contribute to the planning and verification of deployments, ensuring rollback and recovery procedures are defined and evaluated.
- Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
- Support audits and compliance checks related to application stability, access, and change control.
- Participate in an on-call rotation to provide after-hours support as needed.
Additional Information
Females are preferred for this role.
Requirements
- •2+ years in Software Production support (OFSAA or similar)
- •Expertise in Oracle database, SQL, PL/SQL
- •Expertise in UNIX/Linux shell scripting
- •WebLogic, WebSphere, or Tomcat server configuration
- •Expertise in Query fine-tuning
- •First point of escalation for application-related incidents
- •Hands-on experience in writing Oracle queries
- •Problem-solving skills
Nice to Have
- •Aspire to learn new tools
- •Maintain documentation
Responsibilities
- •Serve as the First point of escalation for application-related incidents
- •Provide system access through collaborative tools
- •Run/Monitor/Debug Periodic Batches
- •Perform Root Cause Analysis (RCA)
- •Analyze application logs, backend services, and infrastructure metrics
- •Collaborate with support teams, developers, QA, and DevOps
- •Participate in ITIL-based processes
- •Contribute to planning and verification of deployments
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