Specialist Digital UAT

Key Accountabilities

• Perform the User acceptance testing and ensure all channels digital systems are working as per the expectation in order to be sure of stability and availability of all of C&C platforms.

• Identify defects and get them resolved to have better customer experience across C&C Channel’s and improve the Digital KPI’s to support digital business teams to achieve their targets.

• Analyze, recommend and execute innovative solutions and work in Scrum Teams to achieve faster delivery of products and services.

• Knowledge on latest digital tools to be able to achieve best testing practices in C&C channels.

• End to End Testing deliverables to be managed and reporting to be shared with all stakeholders.

• Troubleshoot and work with technical team in order to resolve issues faced by channels

• Create action plan based on the regression testing to be able to fix all findings.

• Provide recommendations to product owners in order to enhance customer experience

• Attend and troubleshoot the reported complains in production systems and own the end-to-end resolution as well as prepare the incident reports.

• Create user manuals and UAT documentation with steps, work instructions and screenshots.

• Review business and functional requirements to design UAT test cases and scenarios for digital services & Sales.

• Collaborate with product owners, business analysts, developers, and QA teams to understand digital journeys.

• Execute UAT test cases across web, mobile (iOS/Android), and backend systems as needed in English/Arabic.

• Report, track, and follow up on defects to closure using defect management tools like JIRA, Azure DevOps, etc.

• Conduct regression testing after bug fixes and change deployments.

• Simulate end-to-end customer journeys to validate real-world use cases.

• Participate in UAT planning, daily stand-ups, defect triage calls, and release readiness meetings.

• Support business stakeholders during their validation phase, providing guidance and troubleshooting.

• Ensure testing complies with internal quality standards, timelines, and SLAs.

• Demonstrate flexibility to work when required to support critical business needs, major releases, and key project milestones.

Qualifications:

• Minimum Bachelor’s Degree in Information Technology, Computer Science or Engineering

• Scrum master certification is advantage

Experience:

• A further education qualification on related discipline or demonstrable relevant practical experience

Skills

• Solid knowledge in Digital and online environment.

• A thorough understanding of enterprise architecture principals

• Good understanding of the internal structure of PLM and cross departmental co-operation and communication, incl. knowledge of stakeholder and other external parties/customers/suppliers

• Strong problem-solving skills

• Strong understanding of UAT processes and SDLC (Agile/Waterfall).

• Scrum and product owner certified.

• Excellent verbal and written communication skills and the ability to deal effectively with others.

• Able to prioritize multiple tasks to make effective use of time.

• Experience in using JIRA platform