Spa Supervisor

Vision and Values

As Spa Supervisor, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.

Sustainability

Sustainability is at the core of everything we do at Six Senses. As Spa Supervisor, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.

Out of the Ordinary

I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.

Operational Ownership

In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:

Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.

Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.

Assist on reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.

Assist on the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.

Regularly meet with Spa Manager to plan next steps in spa operations and liaise with involved departments.

Maximize the rooms booked in the spa and ensure the productivity of therapists is kept to a high level.

Ensure bookings are made by Spa Receptionists and are fairly distributed to therapists, as much as possible.

Set up the Spa booking systems daily and make and check bookings for the Spa.

Manage the billing system, including posting and rebates of payments.

Make appointment cards or appointment schedules for the following day, if no computerized booking system.

Liaise with Front Office to inform of guest package details and with all departments to ensure guest satisfaction.

Control guests and hosts at the reception area, in accordance with the Spa policies and procedures.

Ensure spa standards of the reception, guest and changing room areas are followed and kept in order at all times.

Prepare and update the Staffing Schedule.

Ensure reception is stocked with guest comment cards, health assessment forms and appointment cards

Ensure that all Spa hosts report for duty punctually (minimum of 15 minutes before their shift begins) wearing the uniform according to the Six Senses Spas grooming standards.

Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.

Understand the policy on guaranteed reservations and no-shows.

Process advance deposits on reservations.

Oversee the management of the guest history and profile system in conjunction with the Spa Manager.

Conduct site inspection and ensure all details in place ready for daily operations.

Support and follow up to ensure Visiting Experts calendar is in place and assist to develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.

Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.

Track, reconcile and present any financial forms (invoices, expenses, purchase orders).

Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.

Maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.

Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.

Control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.

Submit legally required and confidential documentation related to my department.

Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.

Perform any additional duties given to me by the General Manager.