Spa and Cluster Recreation Manager - Recreation & Spa - InterContinental Hotels Group® Dubai Festival City

Do you see yourself as the Assistant Front Office Manager for InterContinental Hotels Group® at Dubai Festival City?

What’s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself. Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Oversee the daily spa and cluster recreation operations across 4 cluster properties, ensuring smooth, efficient, and guest-focused service delivery.

• Ensure that Spa InterContinental—featuring 10 private treatment suites, a VIP couple’s suite, nail salon, lifestyle boutique, and guest areas are well maintained to the highest standards of cleanliness, ambiance, and readiness.

• Lead the team with a strong guest-first mindset, fostering a culture of intuitive, attentive, and personalised service.

• Supervise and support the Spa and Recreation Supervisors in managing team performance, scheduling, and day-to-day operations.

• Champion operational excellence by monitoring workflows, anticipating challenges, and implementing service improvements across all areas.

• Drive colleague development through coaching, mentoring, and structured training programmes to uphold luxury service standards.

• Regularly review and uphold all safety, hygiene, and wellness protocols, ensuring full compliance with brand and regulatory requirements.

• Serve as a visible leader and role model, ensuring each guest interaction reflects professionalism, warmth, and care in line with brand values.

• Conduct regular market and competitor analysis to maintain a competitive edge in service delivery and innovation.

• Collaborate with the marketing team to develop and implement engaging, brand-aligned promotional strategies.

• Ensure all recreation areas across the cluster consistently meet the highest standards of health, safety, and sanitation.

• Oversee compliance with fire, life, and safety policies, including the effective implementation of safety standards and procedures.

• Manage the inventory of spa and recreational equipment and supplies, ensuring optimal stock levels across the cluster.

• Ensure all new team members receive a comprehensive induction aligned with IHG brand standards, hotel policies, and procedures.

• Organise and deliver regular in-house training sessions across all relevant areas to support ongoing professional development.

• Promote exceptional guest service across all touchpoints and ensure the team consistently delivers warm, attentive, and responsive experiences.

What we need from you:

• Minimum of 3 years’ experience in a supervisory or assistant managerial role in spa, wellness, or recreation within a five-star hotel or resort; cluster property experience is an advantage.

• Strong leadership, communication, and guest engagement skills.

• Proven ability to manage teams, schedules, inventory, and budgets effectively.

• High attention to detail, service quality, and operational standards.

• Proficiency in Microsoft Office; experience with spa or recreation systems is an advantage.

• Fluency in English; additional languages are an asset.

• Excellent organisational and leadership skills.

• Remains composed and performs well in high-pressure situations.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.