Service Advisor
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To maximize revenue by effectively promoting and providing honest recommendation on additional services or products, highlighting their unique features and the advantages offered to our service center customers. This also helps boost revenue for the service department and enhances overall business profitability.
Serves as a liaison between customers and the service department and act as a brand ambassador. Efficiently relaying vehicle issues and repair time frames to customers and conveying customer concerns to the service department.
Demonstrates exceptional customer service abilities and a keen emphasis optimizing post-sale revenue by emphasizing supplementary services and client retention to improve the overall customer experience.
Requirements
- ā¢Exceptional customer service abilities
- ā¢Sales skills to promote additional services/products
- ā¢Ability to act as a brand ambassador
- ā¢Strong communication skills to relay vehicle issues and repair times
Responsibilities
- ā¢Maximize revenue through upselling services/products
- ā¢Provide honest recommendations to customers
- ā¢Serve as a liaison between customers and the service department
- ā¢Act as a brand ambassador
- ā¢Relay vehicle issues and repair time frames to customers
- ā¢Convey customer concerns to the service department
- ā¢Enhance customer experience and retention
- ā¢Boost service department revenue and profitability
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