Senior Parent Relations Executive - Yasmina British Academy
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Aldar Education are currently seeking an outstanding Senior Parent Relations Executive for Yasmina British Academy in Abu Dhabi for an immediate start in Academic Year 2025-2026. Yasmina British Academy is an outstanding English Curriculum school in Abu Dhabi, recognized for its excellence in education, state-of-the-art facilities, and innovative teaching practices. With the transition to its multi-billion-dirham new campus now complete, Yasmina British Academy is leveraging its state-of-the-art facilities to redefine digital learning. This new multi-building campus is designed to foster a future-focused educational experience, providing students and teachers with cutting-edge technology, sustainable learning environments, and unparalleled opportunities for innovation and digital excellence.
The Senior Parent Relation Executive plays a lead role in delivering and enhancing the parent experience at the school level. This role ensures high standards of customer service, drives retention and enrolment, and aligns school operations with Aldar Education’s Customer Experience (CX) strategy.
The role also acts as a bridge between school operations and HQ, ensuring consistent implementation of CX standards, effective complaint resolution, and alignment across Admissions, Marketing, and Operations.
Requirements
- •Experience in delivering and enhancing parent experience
- •High standards of customer service
- •Skills in driving retention and enrolment
- •Alignment with Aldar Education's CX strategy
- •Effective complaint resolution skills
- •Bridge between school operations and HQ
Nice to Have
- •Experience in an outstanding English Curriculum school
- •Familiarity with state-of-the-art facilities and digital learning
- •Understanding of Aldar Education's CX strategy
Responsibilities
- •Lead parent experience enhancement
- •Ensure high customer service standards
- •Drive retention and enrolment
- •Implement CX standards consistently
- •Resolve complaints effectively
- •Align Admissions, Marketing, and Operations
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Aldar Education manages and operates a portfolio of schools in the United Arab Emirates. It serves students from early years to secondary education.
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