Senior Officer, Agency Facility (Emiratised Role)

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error

• Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.

• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC

• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).

• NIL critical findings in regulatory /external/internal audits.

• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented

• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit

• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring

• Ensure excellent housekeeping standards at all times

• Support multi desks and multi functions within the department

• Ensure process enhancements/amendments are duly covered by a process note signed off by stakeholders

• Reviews Agency LMA agreements to ensure servicing & administration of loan portfolios are accurate

• Review and negotiate administrative issues of operational aspects of Credit Agreements

• Coordinate movement of funds related to initial funding and closing of deals

• Work closely with the Agency Desk ,Borrowers and Bank Group

• Calculate, invoice and disburse ongoing interest and fee payments from a Borrower and/or Lender perspective including Agency and Amendment fees as well as all quarter end activity

• See through each transaction; disbursements, rollovers, assignments, waivers, consents, extensions and amendments together with the Borrower, Participants and Loan Agency Business

• Liaise between Borrowers and Lenders ensuring compliance with the terms of the Credit Agreement

• Processes / approves deal, customer set ups and other maintenance related activities pertaining to the agency portfolio

• Utilizes specialized knowledge of these areas as well as applicable internal policies, procedures, systems and laws and regulations to handle escalated situations effectively.

• Assists with other Loan Servicing functions as requested, including department projects and system

• Execution of testing / follow up / implementation of system related issues, queries, errors and developments upgrades, enhancements and conversions.