Senior Engineer - NOC

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

We're looking for a Senior Engineer - NOC to join our Network Operations Center in Dubai, United Arab Emirates. In this role, you will be responsible for monitoring, maintaining, and optimizing our critical network infrastructure and systems. The ideal candidate will demonstrate exceptional analytical skills, attention to detail, and the ability to work efficiently in a fast-paced, 24/7 operations environment. You will play a key role in ensuring system reliability, responding to incidents, and supporting our organization's infrastructure needs.

• Monitor network infrastructure, servers, and applications using industry-standard monitoring tools to identify and resolve issues proactively
• Respond to and escalate incidents according to established procedures, ensuring minimal downtime and optimal system performance
• Analyze system logs, alerts, and performance metrics to diagnose root causes and implement effective solutions
• Maintain detailed documentation of incidents, resolutions, and system configurations for knowledge management and compliance
• Collaborate with cross-functional teams including network administrators, system engineers, and application teams to resolve complex technical issues
• Perform routine maintenance tasks, system updates, and configuration changes in accordance with change management procedures
• Provide technical support and guidance to junior team members and assist with knowledge transfer and training
• Participate in on-call rotation to provide 24/7 support for critical infrastructure issues
• Develop and implement process improvements to enhance operational efficiency and reduce mean time to resolution (MTTR)
• Generate reports on system performance, availability metrics, and operational trends for management review

Qualifications

**Required Qualifications:**

• 5+ years of experience in network operations, infrastructure management, or a similar technical operations role
• Proficiency with network monitoring and management tools such as Nagios, Zabbix, SolarWinds, or equivalent platforms
• Strong knowledge of networking protocols, technologies, and infrastructure architecture
• Experience with incident management, ticketing systems, and escalation procedures
• Demonstrated ability to troubleshoot complex network and infrastructure issues systematically
• Excellent organizational and time management skills with the ability to prioritize multiple tasks
• Strong analytical and problem-solving capabilities
• Experience working in 24/7 operations environments
• Ability to work independently and as part of a team in a fast-paced environment**Preferred Qualifications:**

• ITIL Foundation certification or equivalent industry certification
• Experience with cloud infrastructure platforms such as AWS, Azure, or Google Cloud Platform
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation
• Experience with multiple monitoring and management platforms
• Leadership or mentoring experience with junior technical staff
• Advanced networking certifications (CCNA, CCNP, or equivalent)
• Knowledge of containerization and orchestration technologies
• Experience with configuration management tools and infrastructure as code practices

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.