Senior Engineer - DPI & Intelligent Traffic Analysis Center

Key Accountabilities

• Handle 1st and 2nd level support cases professionally and independently via all the Service Operations Channel.

• Provide excellent, dedicated and proactive support service for VAS Business, Regulatory Affairs & TDRA.

• Provide technical guidance and solutions to the Service Operations Center, Enterprise Customer Service and Consumer Service Assurance.

• Working with higher tier support teams and perform the live troubleshooting sessions for P1 & P2 Cases.

• Deep understanding of Protocols L4 to L7, Moderate Understanding of L2-L3 Protocols.

• Deep understanding of VOIP and VPN Applications Behavior, Performance, Trends, Techniques and Identification/Detection Intelligence.

• Deep understanding of web content filtering products and its function.

• Deep understanding of Deep Packet Inspection products and its function.

• Perform deep problem investigation on Internet Applications and Web Content Traffic.

• Knowledge and Expertise of Lab and Production Environment Management. Testing and Go Live.

• Expertise of Change Management, Version Control, Software Test Management Tools, Software Test Reporting Tools.

• Plan and Conduct the Testing, Capturing the Information (Network/Application Traces) and Submission of Detailed Observations & Information to the relevant POCs.

• Preparing periodic and ad-hoc reports to planning team and business teams to keep track of the progress of the Applications Service Performance on EITC (du) network.

• Deep Understanding on VOIP and VPN Solution/Functionalities – Enterprise and Global.

• Thorough understanding of the Mobile Handset Functionalities, Operating Systems (OS), Radio Access Technologies, Client- Server Communication, VOIP & VPN Protocols, Planning Test Methodologies, Test Environment Setup across Fixed and Mobile Network Scenarios and willingness to go extra mile in every assessment and task.

Qualifications:

• Bachelor of Engineering / BSc. In Electrical/Electronics/Telecommunications /Computer Science

Experience:

• Experience with Deep Packet Inspection and Web Content Filtering Products.

• Familiar with one of the following languages: Perl, Python

• Experience with Mobile Applications Architecture, Functional Testing, Performance Testing and Deep Analysis of Applications.

Skills

• Deep Packet Inspection, Advanced Firewalls, Web Content Filtering, IPS, IDS, more.

• Software Knowledge (OS, VOIP/VPN Protocols, Client-Server Architecture & More.)

• Mobile Handsets Expertise (Mobile – Radio Access Technology, Device Performance, Device Functions and New Release Knowledge,)

• Computer Networking Knowledge (Routers and Switches – Setup and Configurations)