Security Supervisor - Raffles & Fairmont The Red Sea (Saudi National)

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Job Description

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Don essential company issued equipment such as Bluetooth device, torchlight and pocket mask during duty

• Be in-charge of the Hotel Security Control Room as well as for the day to day operations

• Ensure all official security documents are handled accurately in accordance to SOP

• Manage access points as assigned to ensure all entries are authorized

• Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in

• Manage the Visitor Management System for visitors, contractors, and vendors

• Monitor CCTV coverage within the hotel property and highlight any issues observed

• Perform roving security and safety clocking patrol within and around the hotel premises

• Perform patrol on guest floors and the heart of house

• Perform enforcement tasks as assigned and be at deployment as per deployment schedule

• Ensure security system are in working order, and if not, to highlight to Assistant Security Manager and collaborate to raise maintenance reports

• Respond to all security, and medical emergencies as soon as possible where assistance is required

• Conduct inventory checks of keys and passes

• Handle Loss & Found findings, reports and inquiries

• Provide lift control and VIP

• Perform First Aid/CPR/AED if required

• Respond to and resolve safe box issues without delay

• Respond to and resolve door lock issues without delay

• Conduct crowd control and ushering duties

• Gather and document information and facts upon responding to security, safety and medical emergencies

• Perform any other tasks as assigned by the management of the hotel

• Manage and address all alarms on the Fire & Life Saving System (FPLS) as per SOP

• Manage and address all alarms on the duress and emergency systems

• In-depth knowledge of CCTV system for preliminary investigation and training purposes

Qualifications

• Minimum 2–3 years of experience in hotel security operations, with at least 1 year in a supervisory capacity
• Good knowledge of hotel security operations, emergency response, and fire safety procedures

• Strong leadership, communication, and problem-solving skills

• Customer-focused with the ability to remain calm under pressure

• Proficient in Microsoft Office; knowledge of hotel security systems is an advantage

• Able to work rotating shifts, weekends, and public holidays

Additional Information

• Strong understanding of ultra-luxury wellness concepts and brand alignment.
• Experience in pre-opening operations, project coordination, and setup of wellness facilities is highly preferred.
• Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.
• A proactive, anticipatory approach with a strong sense of accountability and ownership.
• Impeccable grooming and personal presentation aligned with luxury standards.