Sales Manager

Welcome to the voco family. Now that you are part of our family, let’s explain the role you will play.

Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn’t a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy embraces the core Brand Promise of “Reliably Different”.

WHAT WILL I ACTUALLY BE DOING?

The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It’s all about thinking and taking care of others, being thoughtful to their needs and ensuring they’re always happy, relaxed and comfortable.

If there’s on thing we know, it’s that a great Host is at the heart of every great stay. That’s why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.

Regarding the role and responsibilities, you will need to perform the followings:

The Sales Manager at voco Muscat Al Mouj is responsible for driving revenue through proactive sales efforts, relationship building, and market development. This role requires a strategic, motivated, and results-driven individual to manage a portfolio of corporate, MICE, government, or leisure accounts, depending on business needs. The Sales Manager plays a key role in achieving revenue goals and maintaining the hotel’s brand presence in the local and international markets, in line with IHG standards.

• Develop and implement sales strategies to achieve revenue targets across assigned market segments.• Actively source and maintain relationships with existing and potential clients to generate business opportunities.• Conduct client visits, sales calls, site inspections, and participate in industry events to promote the hotel’s offerings.• Prepare and deliver proposals, contracts, and presentations tailored to client requirements.• Maintain an up-to-date knowledge of market trends, competitor activities, and customer behaviours.• Collaborate with the Revenue and Marketing teams to develop promotional packages, campaigns, and pricing strategies.• Accurately maintain sales reports, client databases (such as Delphi, Opera Sales & Catering), and sales activity logs.• Achieve monthly, quarterly, and annual individual and team targets as set by the Director of Sales & Marketing.• Handle customer inquiries promptly and professionally, ensuring customer satisfaction and loyalty.• Support the development of junior sales team members and share best practices across the department.• Ensure all activities comply with IHG policies, local regulations, and brand standards. WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?

• Bachelor’s degree in Business, Hospitality, Sales, or a related field.• Minimum 3–5 years of proven sales experience in a 4- or 5-star hotel environment.• Strong understanding of the Muscat/Oman hospitality market and key feeder markets.• Demonstrated ability to develop and close business across various segments (Corporate, Government, MICE, or Leisure).• Excellent communication, presentation, and negotiation skills.• Proficient in MS Office and hotel sales systems (e.g., Opera, Delphi, or IHG-specific platforms). HOW DO I DELIVER THIS?

The idea of a Host in a hotel in itself is not unusual. The idea that Everyone’s a Host is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here’s how to Host a guest the voco way.

Be Thoughtful – We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re Hosts our guests can always count on.

Be Natural – We’re genuine, natural Hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.

Make It Memorable – We’re Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.