Reservation Agent

We’re always looking for new ways to raise the bar. So we’re searching for a Reservation Agent with a passion for delivering exceptional guest service and ensuring every reservation experience is seamless from the very first contact.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Handling guest reservation requests via phone, email, and other communication channels

• Providing accurate information about room availability, rates, packages, and hotel services

• Processing, updating, and confirming reservations while ensuring all guest details are accurate

• Maximising room revenue by promoting hotel services, room upgrades, and special offers

• Assisting guests with reservation changes, cancellations, and special requests

• Coordinating with Front Office and other departments to ensure a smooth guest experience

What We Need from You:

• Bachelor’s degree / higher education qualification / equivalent preferred

• One or more years of experience in reservations, front office, or customer service, preferably in a hotel environment

• Strong communication and customer service skills

• Knowledge of hotel reservation systems preferred

• Must speak local language(s)

• Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.