Product Owner - NeoBiz.Injaz -RBG - Business Banking Proposition + Head.Retail Banking Group
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Job Title: Product Owner ā Business Banking Onboarding & Acquisition
Job Purpose Own the end-to-end digital onboarding and acquisition journeys for Business Banking customers, acting as the primary interface between business decision-makers and delivery teams. The role drives customer acquisition outcomes by translating customer, operational, and compliance needs into a prioritized Product Backlog, enabling efficient delivery of high-quality, compliant product increments and releases.
Key Dimensions:
ā¢ Journey Scope: Web, mobile, and assisted onboarding journeys for Business Banking account opening and acquisition funnels.
ā¢ Stakeholder Footprint: Cross-functional alignment across Business, Technology, Operations, Governance, Compliance, Risk, and Marketing.
ā¢ Operational Impact: Acquisition Volumes, Turnaround-time (TAT), straight-through processing (STP), exception reduction, and portfolio quality outcomes.
Requirements
- ā¢Product Owner experience
- ā¢Business Banking domain knowledge
- ā¢Digital onboarding journey experience
- ā¢Stakeholder management across Business, Tech, Ops, Compliance
- ā¢Experience translating needs into Product Backlog
Nice to Have
- ā¢Experience with Web and Mobile onboarding
- ā¢Familiarity with assisted onboarding
- ā¢Knowledge of straight-through processing (STP)
- ā¢Focus on exception reduction
Responsibilities
- ā¢Own end-to-end digital onboarding and acquisition journeys
- ā¢Act as primary interface between business and delivery teams
- ā¢Translate customer, operational, and compliance needs into prioritized backlog
- ā¢Enable efficient delivery of product increments and releases
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