About Us

Tamara is the leading fintech platform in UAE and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA and UAE, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Your Role.

The Collections Operations Lead – UAE Portfolio is responsible for end-to-end ownership of collections performance across assigned UAE portfolios. This role manages the external collection agencies reports and escalation, ensuring optimal recovery outcomes while maintaining regulatory compliance.

The position holds full accountability for strategy execution, performance monitoring, quality control, and escalation management. This role owns overall delivery, productivity, and continuous improvement, working closely with cross-functional teams including Credit Risk, Policy, and Product to support data-driven decision-making and scalable collections operations.

Your responsibilities:

Act as the primary point of contact for external UAE collection agencies for operational coordination, reporting, and communication governance.

Manage the end-to-end performance of collection agencies by monitoring recovery, operational, and compliance KPIs.

Ensure timely and accurate submission of agency reports covering customer calls, SMS, emails, and all other collection activities.

Validate, reconcile, and maintain the accuracy and completeness of agency-submitted data while ensuring adherence to reporting standards and SLAs.

Proactively resolve reporting discrepancies, data gaps, and delayed submissions with collection agencies.

Conduct regular audits of collection activities and call recordings to ensure compliance with CBUAE regulations, internal policies, and approved customer treatment standards.

Evaluate agency quality and compliance performance through structured call audits, communication reviews, and performance assessments.

Provide actionable feedback, coaching recommendations, and corrective action plans to improve agency performance and compliance.

Prepare and distribute periodic operational, compliance, and performance reports to internal stakeholders and leadership.

Support vendor governance initiatives, including agency onboarding, periodic business reviews, SLA monitoring, and continuous performance improvement.

Partner with internal teams, including Operations, Product, Risk, Legal, and Compliance, to resolve operational issues and enhance collection processes.

Your expertise:

Bachelor’s degree / Graduate qualification in Finance, Economics, Engineering, Business Administration, or a related field.

2–3 years of experience in collections, operations, risk management; experience managing teams or agencies is an advantage.

Experience of working in collection agencies or a Fintech in similar geographies (UAE / GCC / MENA) is preferred.

Strong analytical and problem-solving skills with hands-on proficiency in Excel.

Ability to quickly learn and adapt to new processes, systems, and regulatory requirements.

Excellent written and verbal communication skills in Arabic and English.

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Welcome to PxGeo

PxGeo is a subsea solutions company that combines innovative proprietary technology with decades of operational experience across every major basin to deliver seismic and autonomous subsea solutions efficiently, reliably and on time.

What's the role?

Official job title is Commercial Manager - Strategy and will be based in Dubai, UAE.

The role is responsible for developing and executing strategic initiatives that support the organization's investment portfolio, business growth objectives, and geographic expansion plans. The role provides strategic guidance through market intelligence, investment analysis, location strategy, and organizational growth assessments. Working closely with senior leadership, investment teams, Finance, Human Resources, Talent Acquisition, and business stakeholders, the Strategy Manager evaluates investment opportunities, conducts market and talent analyses, develops business cases, and delivers actionable recommendations that drive sustainable growth and value creation. Key responsibilities include:

Corporate Investment Strategy

Support the development and execution of the organization's corporate investment strategy and long-term growth agenda.
Assess investment opportunities, partnerships, acquisitions, and strategic business initiatives.
Develop financial models, business cases, and return-on-investment analyses to support investment decisions.
Evaluate portfolio performance and identify opportunities for expansion, optimization, or divestment.
Monitor market trends and emerging opportunities that align with the organization's strategic objectives.Strategic Planning & Business Growth

Lead strategic planning activities and support the development of multi-year business strategies.
Identify new growth opportunities across markets, sectors, and business lines.
Conduct scenario planning and strategic assessments to support executive decision-making.
Develop strategies that enhance operational efficiency, scalability, and long-term competitiveness.
Support enterprise-wide transformation and growth initiatives.Market Intelligence & Competitive Analysis

Conduct detailed market, industry, and competitive analyses to inform investment and business decisions.
Monitor economic conditions, regulatory developments, and industry trends impacting investment strategies.
Deliver insights and recommendations through executive-level reports and presentations.
Maintain intelligence on emerging markets, industry disruptions, and competitor activities.Geographic Expansion Strategy

Lead assessments of potential expansion markets based on business demand, investment potential, operational feasibility, and talent availability.
Develop location strategies for new offices, hubs, and corporate investments.
Evaluate regional economic conditions, labor markets, operating costs, and business ecosystems to support expansion decisions.
Partner with business leaders to identify and prioritize geographic growth opportunities.Organizational Growth & Operating Model Design

Support organizational design reviews and operating model assessments associated with growth initiatives.
Evaluate resource requirements, organizational structures, and capability gaps to support investment and expansion objectives.
Identify opportunities to improve workforce efficiency, productivity, and organizational effectiveness.
Support strategic initiatives related to automation, digital transformation, and capability building.

Who are we looking for?

Bachelor's degree in Finance, Economics, Business Administration, Strategy, or a related field.
MBA, CFA, CA, ACCA, or equivalent postgraduate qualification preferred
With 5–7+ years of experience in Corporate Strategy and Investments, Investment Banking, Business Transformation, Financial Due Diligence or Investment Management

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