Partner Support Specialist
We are looking for a proactive and detail-oriented Partner Support Specialist to join our team. In this role, you will be the first point of contact for our partners (restaurants/merchants), ensuring their operations run smoothly by resolving issues quickly, maintaining high service quality, and driving continuous improvement.
This role is ideal for someone with a strong quality mindset, excellent problem-solving skills, and a passion for delivering outstanding partner experiences.
Requirements
• Minimum 1 year in customer/partner support, account coordination, or operations.
• Confident troubleshooting skills.
• Strong written and verbal communication in English (additional local language(s) a plus); able to simplify complex issues.
• Organized, detail-oriented, and calm under pressure.
• Experience with a ticketing system (e.g., Zendesk, Freshdesk), CRM, and basic spreadsheets for case notes and reporting.
• Willingness to work shifts, evenings/weekends, and local holidays on a rotation as the business requires.
• Strong quality mindset.
• Ability to manage multiple tasks and prioritize effectively; ticket queues and chat/phone channels.Benefits
• Be part of a fast-paced, impact-driven environment
• Opportunity to grow into advanced support or quality-focused roles
• Work closely with cross-functional teams to improve partner experience
Requirements
- •Minimum 1 year in customer/partner support, account coordination, or operations
- •Confident troubleshooting skills
- •Strong written and verbal communication in English
- •Organized, detail-oriented, and calm under pressure
- •Experience with a ticketing system (e.g., Zendesk, Freshdesk), CRM
- •Basic spreadsheets for case notes and reporting
- •Willingness to work shifts, evenings/weekends, and local holidays
Nice to Have
- •Additional local language(s) a plus
Responsibilities
- •Act as the first point of contact for partners (restaurants/merchants)
- •Ensure partner operations run smoothly
- •Resolve issues quickly
- •Maintain high service quality
- •Drive continuous improvement
- •Manage multiple tasks and prioritize effectively
- •Handle ticket queues and chat/phone channels
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Ninja offers comprehensive human resources and payroll management software. Their platform is designed to streamline operations for businesses operating within Saudi Arabia.
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