Order Taker (Saudi National) - Food & Beverage - Jumeirah Jabal Omar Hotel

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Sales Agent for Food & Beverage Department to join Jumeirah Group.

The main duties and responsibilities of this role:

• Provide support to guests in their food and beverage process through the explanation of the SBU’s offerings, the clarification of any questions and the resolution of any technical issues, to ensure that accurate and fit-for-purpose information is provided to guests.

• Record guest preferences and special requests during sales efforts and liaise with the relevant functions to ensure that those requests are fulfilled whenever possible.

• Seek feedback from guests and provide assistance on comments raised to ensure the SBU provides the highest standards of guest service.

• Implement menu knowledge of the IRD and restaurant.

• Ensure to update the Information board on daily basis.

• Follow the producer to properly handover the shift.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.

• Knowledge of food and drink pairings, wine pairings, spirits & cocktails.

• Strong customer service orientation.

• Adaptability and appreciation of cultural diversity.

• Team Player with accuracy and attention to detail.

• Reliable, Honest and Sincere showing high level of energy.

• Ability to multitask & work well under pressure.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.