Captain

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

• Supervise and support the service team to ensure smooth operations and consistent service quality

• Provide friendly, attentive, and professional table service when required

• Guide guests on food, beverage selections to enhance their overall experience

• Coordinate closely with the outlet team and kitchen staff to ensure timely service and guest satisfaction

• Monitor the cleanliness, setup, and ambiance of the outlet • Address guest requests, resolve concerns, and handle escalated issues promptly

• Train, coach, and motivate service staff to uphold service standards

• Ensure adherence to hygiene, safety, and hotel/service guidelines at all times

• Assist with inventory, stock control, and daily operational reports as needed

Qualifications

• Minimum 2-3 years of experience in a similar role within a restaurant, bar, or hospitality environment.
• Previous experience in a 4-star or 5-star hotel is preferred.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Good knowledge of food and beverage operations, service standards, and guest relations.
• Experience in handling staff scheduling, training, and performance management.
• Familiarity with POS systems and restaurant operational procedures.
• Ability to work under pressure in a fast-paced environment and manage multiple priorities.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.