Officer, Quality Assurance

Job Purpose:

The role holder is responsible for screening live / portfolio applications to highlight any discrepancies in the process and system issues for taking necessary corrective actions.

Job Responsibilities

• Sampling of live and approved cases across all conventional and Islamic products as per SOP and checklist.

• Daily Productivity: Number of cases allocated for QA to be competed and reporting of accurate information for productivity on daily basis.
• Highlight discrepancies in credit processing & identify frauds. Timely report identified lapse/error in cases for corrective action.
• Identify Engine issues and concerns in automation process for corrective action.
• Minimize risk : Timely action required on potential high risk disbursals.
• Non starter QA - Review early defaults(within 6 months) on new bookings, check for deferrals.
• Ensure quick action & resolution of cases under review/hold to avoid customer complaints and delay.
• Submit timely reports to management for review and further reporting to HOD.
• Liaise with internal stakeholders namely Credit & Distribution unit for case discussions & sharing QA observations.
• Works closely with Fraud, TML and Collections staff members to ensure smooth functioning of case reviews and sharing feedback.
• Assist QA Manager with QA related activities and urgent reviews.
• Raise timely operational risk incident as per approved guidelines.
• Identify training needs and complete all mandatory trainings before due date. Qualifications & Experience:

Minimum Qualification

• Bachelor’s degree in Business Administration or related discipline.Minimum Experience

• Minimum 2 years of relevant experience in the banking sector with at least 1 years in similar position.